Ask Honest John

Most recently answered legal and consumer advice questions
My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has problems, so what are my consumer rights?
I purchased a pre-reg Mazda MX-5 2.0-litre from a dealership with 170 miles on it in the summer of 2017. The handling got progressively worse and I took it back to the dealership for investigation a few...
On 1 October 2017, I purchased a BMW 5 Series (approved used from a BMW dealership. Since then the car has been in for repairs three times. It shut down on the motorway, had warped front discs and split...
Today my car was damaged in a car park. The store keep CCTV and confirmed the incident took place and have agreed to keep the footage. I now have the details of the car, but not the details of the owner....
My 981 Porsche Boxster was stolen and recovered the same day (15 August 2017). I'm still waiting to get it back from the insurance company. The ECU was cut out and the car was generally thrashed. Talking...
It was recently reported that you need 'anti-pollution' stickers, which cost £3.70, when driving in Paris or risk a fine of €135. Do I need them for going to drive to Paris next week and how can I get...
I bought a manual Volkswagen Golf R 2016 at 7500 miles in September this year. I'm the second owner. The clutch has started to slip when going through the gears, but doesn't always do it. The car is with...
In September, I placed an order for a Ford Mondeo Vignale, leaving a £1000 deposit with the dealer. I particularly liked the model due to its chrome embellishments. The vehicle is due in December, but...
We recently purchased a brand new Peugeot Expert van, which now has numerous ongoing issues. The sliding doors are out of alignment, thus causing damage to the bodywork. Peugeot removed two plastic bumpers...
My car was built to order. It's a month old Skoda Ooctavia Estate. With the cold weather, two large suction cup marks (circle with a central circle dot) appear - then disappear once the interior fan is...
 

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