Is this a fair offer?

I bought a Skoda Fabia in August but in early November it burst into flames. The Skoda investigation was inconclusive about the cause as there is so little left of the car. However, Skoda did consent...

Bought new Fiat 500X - engine management light came on?

First day of ownership of new Fiat 500X the engine management light came on. Took to local dealer in Newcastle under Lyme. They said car only had quarter litre of oil in . On return we found they had done...

Suspension transit blocks left in place for three years

My Volvo V60 was supplied to me from new with all four suspension transit blocks still in place. At the third annual service, they were spotted and removed. Up to that point, was the car safe and legal....

Garage disconnected the check engine light

I bought a used car two months ago with a one month warranty. Within the warranty period the check engine light came on and a friend with a code reader checked the fault codes so that we had an idea what...

Audi 2.0 TFSI excess oil usage

Having checked your site when I bought an A5 with a major oil problem (the independent dealer has subsequently gone bust) I went to my main dealer (Sheffield Audi) who was great and agreed with Audi to...

Bought new car that is ex-rental

I bought a one-year-old Audi A1 from local Audi dealer with low miles. I have found out that the first owner was rental car company. Should they have told me ? I would not have bought car if I had known....

Problems ordering a new Evoque

I ordered a new Evoque in June. The salesman has left . I have made 4 calls and attended the garage and promised a return call by the end of the day. Nothing. What can I do ? Is there a dealer ombudsman...

Dealer holding onto V5

I bought a pre-reg Skoda Scout from a main dealer. They said I would get the V5 in about 3 weeks and didn't give me the new keeper section. After 5 weeks and various phone calls and emails I phoned the...

Intelligent Motorist Pack

My 2014 Swift was serviced on Friday by the main dealers - they charged me £24.98 + vat for a "intelligent motorist pack". This turns out to be an engine flush & fuel system cleaner - the car had only...

Audi oil consumption

My son has in the last 6 weeks purchased an Audi A5 coupe S line 1.8 TFSI. 11 plate c55k mileage from Car Shop. He had it serviced very quickly at Audi dealer (it has always been serviced by Audi). They...