I had to pay the excess for a no-fault accident, when will I get this back?

My BMW was written off even though it had minimal damage and I was not in the vehicle at the time. It was the fourth car damaged by a driver who crashed into a row of parked vehicles. My insurer told me...

Is it underhanded for a repairer to carry out work if they know they aren't insurer-approved?

In February 2016, I called National Windscreens to replace my windscreen. They checked my insurance details and confirmed that they could do the work. The work was carried out five days later and the engineer...

Someone damaged our car and didn't leave their details - will her premium increase if we claim?

My wife’ car was hit by another car in a car park while she was at work. They didn’t leave a note though. If we claim on our comprehensive insurance, what are the repercussions? Is her premium and no claim...

My car was written off by an uninsured driver - why was this recorded as a 'fault' claim against me?

I'm a 60 year old IAM F1RST and ROSPA Gold qualified driver. Whist driving my daughters car to work, I was T-boned by a vehicle with a cloned reg plate that didn't give way on a major junction. The police...

What's the best way to insure a hire car abroad?

I'm hiring a car in Spain for 15 days at a price of €253. The hire company want €10 per day for comprehensive insurance, which is more than 50 per cent of the hire price. I can get an independent car hire...

I was in a car accident that wasn't my fault - so why won't my insurer give me my excess back?

I had an accident in October, I was not at fault. It has been shambolic from the start. I saw in one of your columns an article about Tort law, which I thought also applied to me. My car was a write off...

I caused damage to a van and my excess is very high - should I cover the repair costs myself?

Today, as I pulled out of a side road onto a main road, I hit a van. The van was indicating left and I assumed he would turn left, but he he carried straight on and I hit him. My insurance excess is £1000....

A driver hit my car on a narrow road - so why did my insurer settle 50/50 against my insistence that he was at fault?

I was involved in a car accident back in April 2017. It happened on a small stretch of single track road with some passing places, 30mph, three tonne weight limits. I had stopped safely and quickly, the...

If I make a claim on car rental insurance cover, does it affect my premiums for my personal car insurance?

If I make a claim on car rental insurance cover, does it affect my premiums for my personal car insurance?

I had a replacement windscreen fitted - is it my insurer's responsibility to pay for the rain sensor tech replacement?

I recently had fitted a replacement windscreen on my Mitsubishi Outlander PHEV. This was arranged through my insurer's approved suppliers, Autowindscreens, to whom I paid my excess of £75.They were told...