Media system issues on a Jaguar

I bought this as a used Jag Management car in 2014, it is a 2013 model so still under warranty, has done 26000 miles FSH. I had a problem with the Media system freezing and no sound - gave video to dealer - they have updated software 3 times, they have done 2 full resets and software renewal, they have had the car for over 15 days and only after real pressure offered to replace the "audio" module - the cheapest part - not the head unit, which they said last time.
They are not communicating well, I have insisted the units are changed or I will reject the car under SOG act 1979 - still not really getting anywhere. It is a main dealer Harwoods, who have been brilliant at everything else - but just claiming - sorry computer says no fault.

Asked on 10 June 2015 by Fazman2

Answered by Honest John
I think the courts will regard a faulty sound system as too trivial to be grounds to reject a car. See: www.honestjohn.co.uk/faq/consumer-rights/ However, you can give the garage a written ultimatum sent by post office special delivery: either they fix the system properly or you take the car to an audio specialist, pay him whatever it costs to fix it, then sue the dealer for the cost.
Similar questions
I am thinking of a touchscreen upgrade to a 2008 Mercedes-Benz CLS. What would be the best option in looks as well as price?
I am looking at small SUVs but there is a load of difference in their touchscreen infotainment systems. I’m mid-70s and I don’t want to distract from my driving by difficult touchscreens. Which are the...
Our Hyundai i10 does not have a built-in sat-nav system. I have seen a built-in version of Android Auto linked to a smartphone in a friend's car and was quite impressed. As a safer alternative to my smartphone...
Related models
Understated yet purposeful styling. Stunning performance from supercharged V8. Amazingly quick yet refined. XKR-S takes it into another league.
 

Ask Honest John

Value my car