Unfair parking ticket - what can I do?

I parked in a car park in Stockport recently. I paid my £1.50 at the machine, did my shopping, and left. A week later I received a letter from the parking company stating that I now owed them a parking fine of £60 (which has now gone up to £100 since I refused to pay) because I had not entered my vehicle registration into the machine at the time of purchase. Had I known that I had to enter my registration, I clearly would have done so, but I was not aware that this was the case.

I'd never visited a car park before that asked you to do this, so I simply had no idea. Furthermore, why on Earth would the machine allow me to pay £1.50 and receive a parking ticket, if that ticket would then by invalid? Surely if it's mandatory to enter a vehicle registration at point of purchase, the machine should also make it mandatory by refusing to let you buy one if you don't enter?

I've appealed to POPLA explaining that I did in fact purchase what I thought was a valid ticket, and they rejected my appeal. What should I do now? Should I just pay up, or let it go to court? I still have the original ticket I paid for, and I just can't bring myself to pay £100 for a ticket that I clearly did purchase.

Asked on 5 November 2014 by Mike Rose

Answered by Honest John
Your appeal has been rejected because you did not conform to the terms of your parking contract. An ANPR camera will have take photos of your car entering and leaving the carpark, but the payment system did not have a registration to relate to this.

If the instructions are unclear, take photos off them and let the matter go to small claims where you will defend your position using the photos. You might also like to join Michael Green's mass legal action: www.honestjohn.co.uk/news/miscellaneous/2014-10/ma.../
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