A website called car-rate.co.uk has charged me a £100 fee - how do I contest this?

www.car-rate.co.uk have hit me with £100 fee. Can I contest as I do not remember using this site?

Asked on 30 March 2023 by Paul Winstanley

Answered by David Ross
We have been contacted by several Honest John readers who have had problems with this website - we published a story on this in October 2022 and the lead officer on motor trade matters at the Chartered Trading Standards Institute (CTSI) said the website does not comply with best practice as the terms and conditions are 'verging on not being readable'.

You could dispute the charge with the company, but we have tried contacting the website and have found the contact form to be unresponsive and the customer service email address refusing to accept incoming messages.

If you feel you have a case we would suggest contact Trading Standards or the Citizen's Advice Bureau.
Similar questions
Is it illegal for a garage not to road test a customer's car after a brake overhaul?
I bought a van off eBay which stated it had done 72,000 miles. When I went to collect it the owner said it was hard to find one with such low mileage. It turns out that the millage is closer to 200,000....
Can I expect that a dealer will have done a car check and will know the car history if I purchase a car from them? Can I trust them not to sell me a car that is still on finance or has been written off?...