Volkswagen Golf infotainment system isn't working - what are my options?

I have a four year old low mileage Volkswagen Golf with full VW service history. The infotainment system has stopped working and VW want to charge me £2,500 to replace it. Do I have any other options?

Asked on 13 January 2022 by FWOP

Answered by Dan Powell
If the car has a full dealer-stamped service history then I would expect the dealer that sold you the car to make a 'goodwill payment' application to Volkswagen UK - it is unfair for them to expect you to cover this repair cost on a car that's just four years old.

The statute of limitations means you have rights for six years after buying the car (five years if you bought the car in Scotland), which means you may have grounds to demand a free repair. However, in order to do this, you'll need to seek professional legal advice and prove (beyond doubt) the infotainment was faulty at the time of purchase.

If you don't want to pursue this via the dealer or the small claims court then an auto electrical or independent VW specialist may be able to repair the infotainment system without replacing the whole thing.
Similar questions
Why is it okay to use a built-in touchscreen with multiple menus while driving a car? Mobile phones are banned with serious punishment for using them but it seems it’s okay to use a more complex device...
As the law is now taking a tougher line with drivers using mobile phones while on the move, are the same sanctions being used with those who use in-car touchscreen features, as are being found in more...
I am thinking of a touchscreen upgrade to a 2008 Mercedes-Benz CLS. What would be the best option in looks as well as price?
 

Value my car