The DVLA has kept my biometric residence permit (BRP) with them since 25 May! I am an ER doctor and I need my BRP urgently for my Visa application or else I will lose my job! I have sent them repeated emails, but all they say it’s in process. When you call them, an answering machine answers and drops the call. Keeping my original BRP for this long is unacceptable and disgraceful! People are literally begging them to return them their passports and BRPs on Twitter and Facebook. Does the DVLA have no shame or conscience? They are playing with people's lives. The DVLA should stop using the pandemic as an excuse and do their job! Who keeps people’s personal passports and BRPs in this day when the whole world scans and emails documents? I no longer need a license, I just want the DVLA to return my BRP. Kindly look into this matter urgently. People’s lives and careers are at stake.