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Recall for fire risk BMWs delayed due to parts shortage

Published 15 January 2019

BMW owners affected by the EGR fire risk recall face a lengthy wait for repairs due to a shortage of spare parts in the UK.

The German carmaker is in the process of contacting more than 250,000 owners to arrange mechanical inspections, due to a faulty EGR (exhaust gas recirculation) cooler that may leak and cause a potential fire. 

The issue covers a wide range of BMW models, including the 1 Series, 2 Series, 3 Series, 4 Series, 5 Series, 6 Series and 7 Series models. The firm's SUV range is also implicated, with the X1, X3, X4, X5 and X6 being recalled.

Affected cars will have the EGR cooler inspected and replaced free of charge if leaks and excessive build-up of deposits are found. 

The potentially faulty EGR cooler affects cars built from March 2011 to August 2016 and owners are facing a long wait for the recall work, with some reporting a five-week waiting list for repairs due to a shortage of replacement parts. 

A spokesperson for BMW confirmed to HonestJohn.co.uk that there’s "been a challenge" in the parts supply due to the large number of vehicles involved. BMW says it has "expedited parts supply and increased workshop capacity" in an attempt to minimise inconvenience.

Owners who are concerned about the safety of their vehicle are urged to contact their nearest BMW approved dealer.  

Comments

Engineer Andy    on 15 January 2019

That doesn't look good. The Germans aren't having a good time at the moment - WLTP testing delays, VAG 1.5TSI problems, all leading to significant drops in sales whilst issues are resolved, and that's not even including the after effects of Dieselgate.

Andrew Denley    on 15 January 2019

Is this Diesel only?

Engineer Andy    on 15 January 2019

Not sure - check with BMW.

Honestjohn    on 18 January 2019

Presumed diesel. (Petrol engines also have EGRs.) The multiple recall notices don't say. But all of the relevant VINs are listed in the carbycar entries for the various models.

HJ

640    on 18 January 2019

Took my 640d in for a Winter check on New Year's eve and the BMW dealer declared it a fire risk and effectively confiscated it. They took hours to get hold of BMW to sort a courtesy car. Special recall team in BMW eventually offered an Astra via Enterprise rental; needless to say I'm having to pay extra to get something half resembling my car. BMW won't provide BMW courtesy cars as they are reserved for breakdowns. As of yesterday (17th Jan) BMW have no idea when the parts will become available; clearly unprepared. It's a complete shambles and I'm amazed more BMW drivers are not kicking up a stink. Faith in BMW brand gone!

   on 21 January 2019

Just caught this.
2016 Z4s (petrol) included in the recall?
Regards

   on 21 January 2019

Is there a place where we can check the VIN numbers affected?
Or do we have to contact BMW?

tiggerii    on 21 January 2019

Just spoke to my BMW dealer having seen this and my 2014 X3 is subject to the recall but they have no parts and aren't taking bookings to inspect cars until they receive the parts at the end of this month. Am not impressed!

T1tone    on 21 January 2019

Not sure what's going on here!
I have owned my X3 since it was registered in mid-September 2011, so according to the info above should be liable for a recall safety check - HOWEVER - my supplying BMW main dealer in Bristol says it is not and that has just been confirmed after they put me through to BMW UK who reaffirmed that.
Any thoughts or ideas anyone?

NickNike    on 21 January 2019

A recent JD Power survey rated BMW bottom for reliability, and I regularly see them on recall lists. Yet they cost an arm and a leg. For that sort of money I would expect perfect reliability.

Dr D Moxham    on 21 January 2019

My BMW 62 reg 330d touring was inspected after a three week wait during which I covered 2000km in France. I was advised that the EGR was leaking and also exhaust fumes were leaking making the car unsafe to drive and the car was effectively confiscated. Within 12 hours BMW uk had organised a hire car, a Hyundai i30 but checking the insurance provided by the hire company even had I purchased the collision damage waiver at £10 per day, I would still not have been covered in the event of theft or an accident causing the car to be written off. I had to spend £65 to have the hire car included on my own policy for 30 days. BMW uk would not accept responsibility for the extra insurance. On the one hand I am grateful that the repairs will be foc especially on a 70000 mile car but since this is a manufacturing fault should I be placed at a financial disadvantage?
Also I have no idea how long is the wait for spares.

SHADOMAN    on 22 January 2019

I had the recall notice in mid December and the car was taken for a service and inspection yesterday, 05 plate 330D M Sport Xdrive Touring. I have had all the issues outlined on the safety recall letter; low engine coolant warning lights, loss of power and yes the fumes in the car ..... so no surprise that the car failed the testing. Big surprise was being the car had been "impounded" and told parts are on back order and no idea when the car will be fixed. So BMW have done their corporate best and are organizing a hire car, but nothing like what I have now or even a estate! The 330D has been pretty much faultless for 68K miles and the 330D Xdrive is fab to live with, but surely BMW must have seen this coming and have put the onus on Enterprise to get effected drivers back in a car ASAP, but with little stock in the network to deal with such a big problem. I understand Enterprise are contracted by BMW to get owners a set of wheels withing a certain period or they get fined for breach of contract, so I will have a Class D car for who knows how long instead of my super safe 330D Xdrive difficult winter weather coming.

SHADOMAN    on 22 January 2019

I had the recall notice in mid December and the car was taken for a service and inspection yesterday, 63 plate 330D M Sport Xdrive Touring. I have had all the issues outlined on the safety recall letter; low engine coolant warning lights, loss of power and yes the fumes in the car ..... so no surprise that the car failed the testing. Big surprise was being the car had been "impounded" and told parts are on back order and no idea when the car will be fixed. So BMW have done their corporate best and are organizing a hire car, but nothing like what I have now or even a estate! The 330D has been pretty much faultless for 68K miles and the 330D Xdrive is fab to live with, but surely BMW must have seen this coming and have put the onus on Enterprise to get effected drivers back in a car ASAP, but with little stock in the network to deal with such a big problem. I understand Enterprise are contracted by BMW to get owners a set of wheels within a certain period or they get fined for breach of contract, so I will have a Class D car for who knows how long instead of my super safe 330D Xdrive difficult winter weather coming.

   on 22 January 2019

Buy Japanese!

Olly M    on 5 February 2019

My f30 335d has now been with bmw 2 weeks with no timeframe for a fix. I have been put in a Vauxhall mokka, which to put it bluntly is appalling. I have read of people waiting for months to get their car back which is not acceptable from a company like Bmw. I understand a lot of cars are affected but you would think Bmw would have had more stock, having known about the problem since early last year, it’s beyond a joke

Christophe Corne    on 7 February 2019

Same problem here, 2013 520d has now been in for 4 weeks, with no updates. I have also received a Mokka which barely fits my family. I've reported this to the Motor Ombudsman today. What else can I do?

Seona Kemp    on 8 February 2019

My one went into john clark aberdeen 2 weeks ago, I called them yesterday for an update and was told possibly another 3 weeks as they don't have a date for the part yet, their compound is chock block, after 2 days using taxis I got a hire car delivered but up to 5 weeks isn't good!

Andy Loughlin    6 days ago

My 335d went in on 4th Feb and it was effectively confiscated.
After messing about for a couple of house with Enterprise, I was given a 320d Estate on an 18 plate. Not a shabby car but I didn't invest in £800 worth of winter tyres and an X-drive car to to be given something useless in the snow.
Frequently driving across the peak District for work, I need to have re-assurance for grip.
BWM are just not communicating back. I'm just told they have no spare parts in the UK and they will update me when they know more. As for giving me an x-drive car, I don't know if they will but i'm not having it affect my job.
Where does the consumer stand legally on cases like this?

   5 days ago

Hi I took my 2014 535D luxury (34000 miles) into our local dealer for a break fluid change on Saturday, this was undertaken together with checking the car in respect of the EGR safety recall problem. Unfortunately, the car failed and I was told the car was not safe to drive.

The dealer (Ryebrook) have been superb. As it was a Saturday they were unable to contact BMW to sort out the problem and kindly sorted out a courtesy car from their fleet. However, they advised that there was a shortage of parts and it could be weeks before the car could be repaired. They then went on to say that BMW would arrange for a replacement car to be provided by Enterprise who would contact me on Monday to arrange collection and return their courtesy car.

Now whilst I accept that things like this happen and cannot be totally planned for, the support provided and what I believe can be expected from a ‘quality’ company like BMW appears to be flawed and lacking in customer satisfaction. I am told that it is highly likely that the car I will be provided with will not be a BMW or of an equivalent quality or standard. New the BMW cost £60k+ and whilst close to 5 years old is still an expensive car (as new condition and low mileage). Unfortunately, I own the car so have no leverage with BMW in respect of the type or quality of the courtesy car provided, however, this will certainly influence me on what I will buy in the future. My wife also has a BMW and we have had similar problems in respect of a safety recall! If I had the car on lease or finance, I would refuse to pay as the car (or one of equivalent quality) is not available to use and why should an individual pay to have their car in a garage whilst driving a substandard equivalent.

Finally, it would appear there may be an issue with insurance but am unable to comment at this time.

BMWs reputation is falling and there is a lot of competition in the market, will I buy another?? I will certainly look around.

Andrea Pike    5 days ago

Hey me too! Took my 520d tourer 62 plate into my local dealer for an MOT 5 days ago. They told me they would carry out the safety recall at the same time. On returning to collect my car at the end of the day was basically told the same, car had failed, not safe to drive but no parts to replace therefore car was being confiscated until further notice.
Still trying to take this news in was then told rental firm Enterprise would be in touch re a hire car to ‘keep me mobile’ however no loan car available from BMW to fill the gap & offered me a lift home.
Slightly stressing over how I was supposed to get my children to school the next day & myself to work they finally caved & gave me a loan car for 24 hours ( even though I had previously been told there wasn’t one available) after asking to see the service manager, what a surprise, they did have one!
3 days later I finally got my Enterprise rental vehicle ( which I had to collect myself) a lovely Vauxhall Insignia ?? And a manual at that!!
Had to pay a £50 payment (not sure what for) but when I questioned with BMW, why was I having to pay out for this, was told by the stroppy 19 year old that BMW was under no obligation to provide a car & if I didn’t pay then they would have to reconsider my options ??
I haven’t heard from anyone since!
Absolutely shocking experience & very sad to say this will be my last BMW ( if I ever get it back)
Meanwhile I shall carry on driving my 2 kids, 2 dogs & horse round in my Vauxhall Insignia ( oh wait, no tow bar for my horse box)
Sad times ??

Allen Chell    4 days ago

Same for me too. My car was impounded on 24th January and i haven't seen it since. Judging by the other comments not likely to see it for a while either.

What's really galling, is the wording of the recall letter suggesting that the recall work will take two hours. Some feat that, bearing in mind that they have no parts to repair it with. Whats more BMW knew it before they even sent the letter .................Nothing more than deceitful.

If a Brexit "no deal" doesn't put a big hole in BMW UK sales, 260,000 disenchanted existing owners certainly will.

Puff73    4 days ago

Mine has just gone in today -x3 M sports with winter tyres. I am dreading the news as we are due to head to Ireland - north & south - in 2 weeks for both a wedding and husband’s birthday celebs. Many hotels and self catering accommodation booked, plus ferry of course. That lot already cost us a fortune and if I end up without my car - disaster! From all I’ve read about courtesy cars on offer - not acceptable for a long journey in the winter! Yes Bmw have really stuffed up big time on this fiasco. I now await with trepidation the call from the garage to make my day in one form or another.

I had already pointed out this recall to my garage back in October 2018 but they just kept telling me they had received no notification from bmw on my car. Found it myself on DVSA website in January this year while we were on holiday in Europe! So lack of parts were known about that far back as the number of vehicles involved were stated. Shocking state of affairs.

   3 days ago

My 330d is still with BMW, 5 weeks and counting...

Ali82    3 days ago

Same here, 5 weeks so far, crap Hyundai i40 as replacement! P*** poor service, reading around they've known about this potential issue since March 2017 this is an absolute joke!

   3 days ago

Took my car to BMW 3 weeks ago for this EGR recall and was told it had a faulty part (they said from checking the part number on the cooler) but it wasn’t leaking so no danger. They sent me away telling me they would phone me in 3 days when the part is in stock. 3 weeks later and still no communication and endless phone calls to my local dealership to see when it’s going to be changed. Does anyone know when the inspect the part the take the car apart? Because since coming home from BMW I’ve noticed it’s feels like a loss of power when accelerating briefly (kinda like turbo lag) and making me nervous. Already hated my local dealership as they always manage to make you feel like a peasant by if your not there to buy a 80k car your wasting their time, but this is unacceptable when it comes to safety. Considering I took the car last July to the same dealership for a recall for them to look at the EGR value, BMW obviously have been about this problem child component for some time. Wishing I was on team Audi now. Feel for the guys that have had their cars taken off them

   2 days ago

BMW Williams Rochdale have had my 3 series GT 14 Reg since 18th Jan 2019, car went into limp mode on motorway, took car to garage, failed EGR test, got a Nissan manual as a loan car which I've had to add to my insurance at an extra cost?? Shocking Customer service, they don't give a **** no idea when i'll get my car back as they keep on saying ''parts on back order'' tax and mot have run out, I've had to put a SORN on car, I was due to sell it and buy another BMW... don't think i'll be doing that now.... BMW pull your finger out and give your head a wobble, shocking service, ultimate driving machine??? my ASS.

   2 days ago

Its been almost 2.5 months (early Dec) I gave my BMW-5 and still no updates from BMW :(. They said they cannot release the car until they replace part as it failed MOT. Atleast they have arranged a replacement 3 series from Enterprise.

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