I would like your opinion.
A member of staff purchased a car from an auction centre who have a number of outlets across the country and are commonly identifed by a 3 letter acronym (Im sure you can work out who I am talking about).
Car was purchased, v5 filled in and handed back to cashier (with convienent £26 handling charge) and v5c handed over with key pass, service book, etc.
Its now been 6 weeks, still no sign of new V5 and no acknowledgement letter of DVLA.
Questions
1. When is it safe to assume the V5 has 'gone missing' from auction centre to the DVLA?
2. What chance of a refund (£26) from auction house as the charge for the handling of v5 has not been carried out successfully? My experience and other peoples experience has generally been of a poor customer service from this auction group.
6. Do they contact auction centre or dvla to progress?
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