Back at the start of July, I decided the house would look much nicer with a nice shiney new car parked outside. So off to the main dealers I went, knowing exactly what make/model/engine/coulor/options I wanted.
Turneds out a factory build would have take quite a while, so the dealer managed to find a car in the 'computer' of the right model/engine/colour. It was in Scotland. I was happy to do without the options in lieu of a quick delivery date and a discount, so paid a deposit with delivery agreed for mid-July.
A few days later the dealer contacted me to say another dealer had sold the car prior to them getting it allocated to them. But it wasnt a problem as there was another one 'just been built Sir at Germany and the Genrman ones are better anyway'.
Delievery was still estimated at around 2 weeks so I was OK with this. At the dealers request I gave them a cheque for the balance of the car in mid-July.
I chased things up a week later and the delievery had slipped by a week. I chased up the following week and delivery was promised for today. Yesterday the dealer gave me the registration number and told me to organise the 7day free insurance that came with the car so it started today.
Lovely I thought, but when I phoned them this morning...lo and behold the car hadnt been sent to the dealer from Ford. I pressed them on this, and several phone calls later it appears that the dealer has NO IDEA when the car is going to be supplied to them!!! Could be next week or even next month. He says he still 'hopes' it will turn up tomorrow. But when pressed this isnt based on any information or facts. Completely unbelieveable!!! (I win the lottery on Saturday but I dout it will happen)
I'm absolutely amazed the dealer has registered the car without even knowing when it will be supplied to them! I know they have monthly targets but this is stretching it a little! I have asked for it to be 'unregistered' and the car held back for a 60 plate...but apparntly (as I suspected) this is impossible. So they were happy to register a (MY) car that for all they know they wont get until September when it will have an obsolete plate! UNBELIEVEABLE!
Also I am now losing my free 7 days insurance (now at 6 days and counting) and my 3yr warranty has already started. Im also worried that the dealer has many thousands of my pounds sitting in their bank account and no sniff of a car! Theyre quite a big dealer group but in todays world whos to say that they wont go under tomorrow taking my money with them?
The best the dealer can say is that the car is in a compound in Scotland and they will plate it up and prep it thew same day it comes in. Obviously Im now far from happy with this! My new car (fully paid for) is god knows where and no one can tell me when I will get it. Ive mentioned cancelling but as Ive paid obviously the dealer isnt all that interested in customer service.
Ive got some ideas of what I do next but any opinions anyone has more than welcome!
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