I always find this bit outrageous - these contracts are totally weighted in the dealers favour. If you cancelled you would lose your deposit.
Why outrageous?
if the buyer cancels what has he lost (except deposit?) his time doing the deal.. thats about it.
But... the dealer loses:
1/ his time, which could have been used actually selling a car. thus making money, not losing some.
2/ the car (if in stock) is unsellable to other prospects, so he could be turning other sales away.
3/ if the car is special order, it may be in an unusual spec, and harder to sell.
4/ the costs in admin are considerable, someone has to fund those costs.
A dealer I once worked for took an order for a car, this one was unique.
the customer demanded a large engine in a convertible which wasn't listed as an option - we managed to talk the manufacturer into building it as a one off.
it also was painted on an old colour, with a unique wood/leather combination.
whilst in production, the customer filed to bankruptcy.......
we kept the deposit, and it took 18 months, and a huge lose to sell that car........
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If buyer cancels because they've changed their mind on a whim or decided on going some where else, then by all means keep the deposit . If, on the other hand buyer cancels because the blue car they wanted is now red or the price they have agreed has gone up then they should have their deposit back.
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The original deal is history, they aint gonna do it, so forget it.
But what you should be able to do is negotiate a better price than would normally be on offer.
There's no point in walking away - with your deposit - and paying more elsewhere.
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Daniel, if I am reading your post correctly, and the dealer is not lying, then the dealer is saying he is losing money on this deal.
But he is still illing to go through on it if you stump up £300 but he is still losing money?
Does you paying the £300 still make it a much better deal than anyone else has offered? If so I think you need to go with it, but reluctantly, and see if dealer does anything else. I hear what you say about servicing not any good to you due to distance, what about maybe the "Supaguard" that they normally offer for £300 but is widely accepted that it only costs a dealer a fraction of that to do?
Or maybe a dealer fit option - mudflaps, mats, reversing sensors etc?
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Split the difference with them and get them to fit mudflaps. (Which will cost them 10p, but they sell for £500.)
Or GAP insurance. Or something similarly worthless.
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Why outrageous?
..because the dealer can cancel with no penalty for whatever reason (or non-reason) they like. That's unfair (I mean unfair in a legal sense, not in a stamp-your-foot sense).
- we managed to talk the manufacturer into building it as a one off.
Sorry, but more fool you (or your employer). In my business anything "custom" is paid for upfront.
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>> Why outrageous? ..because the dealer can cancel with no penalty for whatever reason Sorry but more fool you (or your employer). In my business anything "custom" is paid for upfront.
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(Bangs head on wall......)
Dealer will not cancel unless they HAVE to.... it makes no sense to cancel a definite order, unless the order cannot be fulfilled.
If dealers asked for a FULL payment upon ordering a car, Im sure there would be frenzied posting in here!
'Can you beleive it? I want to order a car, with a 'few extras' and the nasty people at the dealer DEMAND I pay ALL the price of the car now!
AND they wont give me a definite delivery date!
WHY should i give them £40000 just for them to put in their bank???????........................'
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Dealer will not cancel unless they HAVE to.... it makes no sense to cancel a definite order unless the order cannot be fulfilled.
I've seen it mentioned several times that dealers have cancelled orders as the salesman "didn't realise" that the car had already been sold to someone else. Oh, and "we've got a similar car but it's a few hundred pounds more."
I want to order a car with a 'few extras'
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Do me a favour. You said the car was a one-off, with a unique engine for the model, a special colour and a unique interior. That's not a "few extras."
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Do me a favour. You said the car was a one-off with a unique engine for the model a special colour and a unique interior. That's not a "few extras."
Exactly...I did.
BUT just how many times have we seen posts in here, that as they develop, the truth slowly comes out?
The point Im trying to make, is just where does the line get drawn?
Mapmaker has said 'Bang away if you will; anybody who does a special order and doesn't ask for sufficient deposit to cover their potential loss is very foolish.'
with a vehicle such as I described 100% would be needed to cover the potential loss.
But... who would be willing to put down 100% ????
dealers try to trust the customer, and get shafted. they don't trust the customer, and get slagged off.... they really can't win, can they?
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dealers try to trust the customer and get shafted. they don't trust the customer and get slagged off.... they really can't win can they?
Probably not, but better to be slagged off than shafted!
I thought it was interesting that Ling Valentine (of Ling Cars) said in a post on a Mercedes forum recently that some of the dealers she orders through won't accept orders for over-optioned cars in case they get stuck with them.
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>> >> Why outrageous? >> ..because the dealer can cancel with no penalty for whatever reason >> Sorry but more fool you (or your employer). In my business anything "custom" is paid >> for upfront. >> (Bangs head on wall......)
Bang away if you will; anybody who does a special order and doesn't ask for sufficient deposit to cover their potential loss is very foolish.
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Surely for one off orders like this the dealer could purchase insurance and charge it to the purchaser in case of non fulfilment of the order
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