Pursuing a service claim - SonHouse
Hi,
I recently took my 1 year old Fiat Punto to the local dealer for its first service having done 10k miles. They told me I needed to replace both the brake pads and discs. I consider this to be unacceptable so decided to request compensation from Fiat. After a few weeks wait they've now come back to me claiming the dealer considered it 'normal' wear and tear (not covered by warranty) and the person who decided against giving me compensation has now left. I was wondering what my options are for pursuing the matter further, such as discussing it with local trading standards etc? In people's experience do I even have a leg to stand on?
Thanks for your time
Pursuing a service claim - Xileno {P}
Without seeing the condition of the discs and pads it's impossible to say why they were replaced and hence can't advise on any course of action.
Pursuing a service claim - ihpj
Your disagreement is with the company and not the indivdual. So it doens't matter who you were speaking with, it's the company...however, if you no longer have the pads and discs for independant inspection etc. then I doubt you have a case :(

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Im not plain stupid, just a special kind of stoopid.
Pursuing a service claim - Dalglish
do I even have a leg to stand on?

>>

ask them how many fiat punto's they know of that needed new pads and disks at first service of 10k miles.

also read
www.tradingstandards.gov.uk/cgi-bin/wirral/con1ite...=*ADV0046-1011.txt

Vehicle servicing and repair are obvious areas where disputes can occur between the vehicle owner and the garage. When you take your vehicle to a garage for servicing or repair, you are entitled, under the Supply of Goods and Services Act 1982, to expect the garage to carry out the work:

With reasonable care and skill (the standard of skill of an average garage)
In a reasonable time (unless a specific time was agreed)
At a reasonable cost (unless a price was agreed)


and then decide whether you should talk to your local trading standrds for further adice.

Pursuing a service claim - Adam {P}
Discs in 10,000 miles?!?! I thought I'd gone through them quick at 60k!

Either you like the brake pedal as much as the accelerator or something's up!
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Adam
Pursuing a service claim - Bill Payer
There's been mention on here (or in other forums) of tyres being replaced under warranty where they've been considered to have worn out too quickly, never mind brake discs.
Wearing them out in 10K miles/1 yr has to be close to impossible. I suppose the only thing that could happen to warrant replacement is they can rust, but this usually happens in cars that do very few miles, or are not used for extended periods.
Pursuing a service claim - No Do$h
Sonhouse, is this a manual or an automatic?
Pursuing a service claim - SonHouse
Thank you all for your replies so far.
No Do$h the car is manual and I don't drive 'on the brakes.'
I realise now that I was pretty naive not to request the pads and discs be kept back at the time for later inspection.
Looks like this might be an expensive lesson in vehicle maintenance for me ; (
Pursuing a service claim - Onetap
"....not to request the pads and discs be kept back at the time for later inspection."

They'd find a worn set for your inspection. Generally I'd decline all offers of 'consumables' work that "needs doing" under a service and DIY, or get Halfords/Kwik-fit to do it. I gave up on services years ago, when the warranty ran out and DIY. It's the only way you can be sure it's been done.
Pursuing a service claim - ihpj
It's the only way you can be sure it's been done.

>>
Quite agree. Shameful, but there you go.

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Im not plain stupid, just a special kind of stoopid.
Pursuing a service claim - Dynamic Dave
SonHouse,

Several factors can acellerate pad and disc wear.

For example, if the car is left outside a lot, the discs can corrode. When you next use the car, applying the brakes means that the pads have to scrape off a fine layer of rust. That means a rough surface for the pads to initially run on, which will increase wear on the pads, as well as removing the corroded metal. This can increase even more if the car is only used for short journeys as the brakes are never warm enough to dry out any moisture.

Also pads are a lot harder these days due to asbestos being outlawed in the construction of them, and this subsequently increases disc wear as well.

There have been previous threads mentioning excessive pad & disc wear on Puntos - for example:-

www.honestjohn.co.uk/forum/post/index.htm?t=19390
www.honestjohn.co.uk/forum/post/index.htm?t=19295
Pursuing a service claim - patently
Do you live near the sea?
Pursuing a service claim - ProtonGuy
Or was the car stored in a wet field for a year prior to delivery?........

It's worth checking the date stamps on the car against the VRD.
Pursuing a service claim - martint123
I had a renault 5 and went through disks every 18 months - that was around 5000 miles. They were replaced for corrosion not wear and the pads got ground down with the rust.
Lack of use of the brakes was the cause, along with living outside.

Martin
Pursuing a service claim - Dalglish
sonhouse has done 10k miles in a year.

so that is approx 200 miles a week or 30 miles a day on average.
(or if used only during weekdays, 40 miles a working day for a 5 day working week ).

that should not give cause for rust, or should it?

bearing in mind that other puntos have suffered this fate, it may be something to do with the punto's brake & disc material.

Pursuing a service claim - Armitage Shanks {p}
My Saab 9-3 had an MOT this time last year and was it said that the discs were right on the limit for replacement. I decided not to replace them and at this year's MOT they weren't even mentioned, after another 15000 miles. I did some research into replacement prices and Brembo discs were one quarter of the price of SAAB's own 'brand'. I suppose by the time you have paid to remove and replace them, getting them skimmed doesn't make much sense? I was suprised that the wear permitted was only 2.5 mm per side of a disc.
Pursuing a service claim - No Do$h
No Do$h the car is manual and I don't drive 'on
the brakes.'


Thanks, just wanted to exclude as many possible causes as possible.