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VW interview - any advice? - Carmad 10000
Hi,

Right - i sent off some letters this week again for a car job after considering my future once again! - Anyway, i got a really positive response and one inparticular was from VW. I had an initial interview today and the manager there was a really decent guy.

Anyway, he told me that he cannot personally employ me - as VW now conduct an interview together with tests. This lasts approximately 6 hours. Apparently this just became compulsary in December and he does not know specifically whats involved as I would be the newest member of sales staff within the last 6 months.

Can anyone give me an insight into whats involved so im vaguely ready for whatever is thrown at me! :D Maybe someones been through them and passed/failed? Or even if you know roughly whats involved it would help.

I expect it will be some tests such as different sale scenario's, telephone skills, etc..

I have a friend who works for VW who joined this month so I am going to try and talk to him too, but your input would be highly valued too!

Thanks,

Chris
VW interview - any advice? - topaktas
First of all, I wish you success with your application: you sound enthusiastic, and that should gladden the hearts of your prospective customers.

However, as a longstanding VW customer myself, I fear that the tests will explore your ability to demonstrate:

- almost complete ignorance of the product.
- insincerity and
- an ability to make a customer feel like a spare part himself.

I hope you prove me wrong!


VW interview - any advice? - peterb
I work for an HR consultancy and have done a certain amount of recruitment (although others will have done more).

The thing to remember is that they will probably be primarily interested in your fundamental capabilities such as:

attitude
ability to put forward logical arguments
numeracy
impact on others
etc

For a new starter who hasn't worked in the industry before, knowledge is pretty low down the list of requirements.

Let's face it, it's fairly easy to boost someone's knowledge by means of a training programme: it's much harder to change someone's personality or IQ!

Advice? Be yourself and stop to think before you say anything.
VW interview - any advice? - Hawesy1982
"Advice? Be yourself and stop to think before you say anything."

Precisely, these kind of 'assessment days' are invariably about them getting a chance to judge your character. You've presumably already passed the standard pre-screening and initial views stages, so now they want to check your personability, depth of character and enthusiasm for the job.

I'm sure you'll be fine, but good luck anyway
VW interview - any advice? - Carmad 10000
Yea thats good then. I thought it had to be something like that.

I have done a few assessment days in the past for where i currently work together with when I enrolled for a bmw apprenticeship. I got through them ok so fingers crossed it will be similar.
VW interview - any advice? - Wilco {P}
Ask them what the content of the day will be and whether you need to do any preparation.

As others have mentioned it will probably be looking at your abilities and may look at logical/planning/mathematical/verbal skills.

You might get psychometric tests - these normally take the form of lots of multi-choice questions - just mark what you think is the most appropriate response - there is no right or wrong answer - you just go with what you think. Normally there will be 200 odd questions to respond to in a limited time - so you go with your gut instinct - and the same questions reappear to see if you are responding "honestly".

Best advice I can give is be yourself, be enthusiatic, ask plenty of questions given the opportunity, and try to relax!

Plently of stuff on psychometrics on the web - a plain english site is -

www.bbc.co.uk/radio1/onelife/work/archive/psych_te...l

Good luck.
VW interview - any advice? - Hugo {P}
Can't add a great deal to what has already been said but;

You are obviously keen on the job, so let this show and project your enthusiasm. Your body language here is a key part.

Do your reaserch on the car market, who are VWs main competitors, how and to whome are they marketing their products to (both cars and after sales service) etc?

Start to think like a salesman who is keen to build up a relationship with the customer that will lead to close of sale and last a long time after that. How will you achieve that? - It is said that it costs 5 times as much to attract a new customer than to retain an existing one.

Another key factor - think about behaving like a skilled salesman throughout the selection process - ie from NOW! These guys like people who politely keep in contact with the decision makers. Think about it.....

If you are thinking of buying a car and have been to see the salesman, you may appreciate a polite phone call to enquire after you and and whether you had given any more thought to you new puchase and how you feel that the VW compares with the competition.

This is the sort of follow up call that I would co operate with.

In your case the product you are looking to sell is YOU! So there is absolutely no harm in following up the meeting with the sales manager by asking him who the contact is for the assessment process is. Call that person and express a keen interest, get talking to them. A good salesman can get a customer to open up and chat away. It is amaizing how much information you can get if you start the conversation off the right way!

What you need out of this conversation is:

What the structure/ content is of the assessment process,
How many positions verses applicants there are
A firm date for the one you're to attend.
A great dialogue with the key people. If you can get on with the people on the phone then you're well ahead of much of the competition before you've even started!
Anything else you can think of

My only experience is with a Toyota dealership. I responed to an ad in the paper asking for a salesman by contacting the sales director and discussing it in greater detail. I made it clear that after what he had told me that I would be quite happy to e mail my CV, I projected the fact that My decision to e mail my CV was as a result of my enthusiasm for the post and his time in helping me be enthusiastic about it.

I proposed to contact him in a couple of weeks to enquire as to progress. He agreed and said he looked forward to my call. I kept to this and still no futher. This continued for around 6 weeks, and I kept on the ball.

One Saturday morning I got a call from the sales manager in Plymouth inviting me for an informal chat.

When I arrived he expained that the post that was advertised was no longer available, but he had a salesman who had handed in his notice and needed replacing. His boss, the SD sent my CV and advised him to get me in for a chat. This I suspect was largely as a result of my apparent tenacity and approach (IMO there is nothing on my CV that makes me shine as a saleman!)

Once I got my foot in the door I then had another contact closer to the coalface, and one that would also fight for staff. Apparently a salesman then moved to Plymouth from another branch and his oppo at that branch was then potentially short. At this point I had re evaluated my aims for employment so retired gracefully from the race.

IMO it does go to show that if you do as most people do, and simply send in your CV and wait, you'll wait a lot longer. If you behave like a skilled and courteous representative of the company they will see you in that seat in a much better light. You WILL be streets ahead of the competition. In addition, write to the Sales Manager and thank him for his time (a pount to a penny no one else will have bothered!).

A little wordy but you get the point.

In addition, hopefully Volvoman will add his piece to this thread, he has great skills in placements.

Good luck and go for it!

Hugo
VW interview - any advice? - Blue {P}
You're having much more instant success than I am, I'm still waiting on a response from BMW, they initially advised 2 - 3 weeks, I left it for 4 weeks and then made a polite follow up call. They said that it should just be another couple of weeks before they can kick the programme off, they're just waiting for a few more applicants.

I decided to ring them as I thought this would show some form of initiative, at least as much as is possible to show when you are specifically waiting just to receive a letter that you have been asked to wait for. Plus I absoloutely can't wait to get the job, (I'm thinking optimistcally!) so I couldn't leave it any longer before asking about it, I really, really want it and there's no way that I'm going to let BMW's letter get lost in the post or something! :-)

At least they bothered themselves to get in touch initially, unlike some other companies that I have applied for....

As for assesment tips, if you are given an interview, make sure that you are friendly and relaxed when speaking to them, making sure that you say Good Morning etc. The little things make a huge difference, that's what they're really looking for, they're more concerned with that than they are with what answers you give. Make sure that you have a good company knowledge, and try and ask at least one question about the company if possible, you are interviewing them as well!

Good luck mate.

Blue
VW interview - any advice? - NitroBurner
Ask them why their profits dropped so much last year...
VW interview - any advice? - Carmad 10000
Hi,

Thanks a lot for the responses! very informative (and detailed in some cases!!).

I have had an amazing response within the last week since sending my CV and letter off. And have soo far been interviewed by VW as you know. However, I have since been called by Ford, Citroen and Hyundai.

The best thing that happened today though was as follows...

I was at work and a couple came up and asked if I could demonstrate a camera to them. I went ahead and did this and I convinced them to buy it. I then offered them extra accessories and put forward the benefits of them all.

Anyway, the guy then asks me what sort of a deal I will do and I tell him all of the prices are set and I regretfully I couldnt do him any money off. He tried to haggle for a bit, but I said I couldnt do him any deals once again. He then gave up.

Anyway, I go through with the sale, I take payment for the items, and out of the blue, the guy produces a business card, gives it to me and says 'if you EVER think about changing career's, contact me first'.

AMAZINGLY, this guy is the dealer principal for my local Honda Dealer (who i wrote a letter to). I then tell him I am trying to pursue a career in car sales and he now wants me to give him a ring next week so we can talk further.

I am definitely going to call him and go for a chat. What are Honda like to work for?
VW interview - any advice? - Nortones2
Carmad: Honda are expanding their sales in the UK, and I'd guess they were very serious about doing so with their HUM mfg site at Swindon. Try: www.genpo.co.uk/hme-gb/corporate/300104hon.htm for their scale of enterprise, whcih goes well beyond cars and bikes.
VW interview - any advice? - NowWheels
Ask them why their profits dropped so much last year...


Surely that was cos they didn't already have Carmad doing their sales for them?
VW interview - any advice? - Godfrey H {P}
Carmad, I'm curious, there must be something in your CV for you to get all this interest. What is your USP? I'm sure Blue would be interested as well.
VW interview - any advice? - Carmad 10000
i didnt realise i had a unique sales point to be honest! I have about 2.5 years experience in sales now and have been working back in Electrical Retail since December now.

I sent a letter off to each manufacturer, printed on heavy quality paper, together with my CV. I also printed the envelopes and tried to make everything look as professional as possible. I also proof read my CV several times and got others to do the same - and suggest improvements. I think this helped considerably.

I now have to ring and arrange a number of interviews with different dealerships tomorrow as I have been rushed off my feet all weekend at work!

VW interview - any advice? - Blue {P}
Wow! You certainly have had some luck!

I did the same with the CV, *very* expensive, quality paper, proof read by someone who works in a dealer's personnel department etc. etc. All appears well with that. Never mind, I still have to send it to VW< Audi, Volvo, Saab, Mercedes-Benz etc.

Fingers crossed!

Blue
VW interview - any advice? - Carmad 10000
cool.

Well, i did an 'taster' day today with VW and really enjoyed it. Nice people, great products, and a superb location. Only thing is, I wont know till a weeks time if I have even made it into the major interview - however, I think I made a good impression.

I am still going to go for the interviews for the other car firms and particularly like the look of Citroen and Honda. Both of these marques have their own individual advantages.
VW interview - any advice? - No Do$h
....and particularly like the look of Citroen and
Honda. Both of these marques have their own individual advantages.


In Citroen's case, disenchanting their customers by knocking 17.5% off the price of a car 2 weeks after you paid full money.

;o)
VW interview - any advice? - Carmad 10000
hmmm i can see your point lol. I have had another 2 calls today - one from renault and another from Subaru (subaru only offering a part time job though which doesnt interest me).
VW interview - any advice? - Blue {P}
Yay!

Just had a phone call to attend an informal chat at a Nissan garage. I'm going later this week, obviously my application form isn't as flawed as I was beginning to believe!

Blue
VW interview - any advice? - Carmad 10000
lol same here - i just got an email from my local Nissan Garage too.

I went along for that Honda interview and they seem to be a firm who are very 'mind' focused - they made me do a special test and then a structured interview. The interview went fine, however I have no idea how the 'attitude/personality test' went. I will probably hear from them this week.

I also went for an interview at Ford - seems a good place to work too.

Hopefully this week I will find out which garages are serious about employing me. I will let you know how i get on.

Chris
VW interview - any advice? - Blue {P}
Well good luck with the Honda interview, I've got no idea what their dealers are like, but Honda itself seems like a very forward thinking company, I would guess that this is reflected in their dealers...

It's quite a trek to the Nissan garage, about 30 miles from my house, but I just made the run to check exactly where the garage is and it doesn't seem too bad. I'll just have to start getting up earlier :-(

I have realised that I would be the only Nissan salesman driving a Ford Fiesta, but other than that I can see no drawbacks :-)

Will keep you posted.

Blue
VW interview - any advice? - Carmad 10000
Cool - hope it goes well! you should get it!

I got a phone call from Honda today asking me to go and meet the manager again tomorrow to talk through my assessment results. Im a bit nervous as apparently the 25 questions gave 9 pages of information! - not bad considering about 2/3rd's of them seemed the same!

I will let you know how i get on.
VW interview - any advice? - Blue {P}
Good luck mate.

The last personality test that I did was quite interesting, and fairly accurate, except for one or two little points. It's really freaky having someone sit and tell you all about yourself on the strength of a few questions on an exam! Enjoy :-)

Blue
VW interview - any advice? - Carmad 10000
lol im nervous now hehe. It should be good fun seeing what they got back. I keep thinking about the answers i put down and am convinced I put some bad ones down! Oh well, we shall see...

I am much more relaxed during an interview situation than I am with tests such as that. If someone asked me if I would prefer a 10 minute test or an intensive 2 hour interview - I would still take the 2 hour interview!

VW interview - any advice? - peterb
Don't worry. The test is just a piece of data.
VW interview - any advice? - smokie
The reason the questions seem the same is that they are testing your honesty in answering them, i.e. your consistency.

They can be uncannily accurate with these tests.
VW interview - any advice? - Carmad 10000
Hi,

Well it was exactly what you all said it would be! It had a hell of a lot of information within the results, including my overall personality profile and even a list of questions i may find tough to answer.

Lol it was quite scary as many of the points he raised were probably quite accurate! - although, obviously, there were a few points I was unsure about.

Apparently I am a mr average really - I am target orientated, sometimes im assertive, other times im not, am an individual worker and not really a team player. Quite interesting really - the last point about not being a team player isnt right as I am very team orientated too. Still it was a bit of fun hearing the results!

I was offered the job so have accepted it. Was really impressed with the dealership and particularly liked the manager and friendly, positive feeling within the place. Also, there are good prospects within the firm and I feel they are interested in their staff, not just sales figures.

Start in about 2 weeks! :)

VW interview - any advice? - smokie
Well done, good luck with it
VW interview - any advice? - Wilco {P}
Congratulations - get to smoke around in a CTR hopefully?
VW interview - any advice? - Carmad 10000
hehe maybe...but i think a Jazz is more realistic!
VW interview - any advice? - peterb
Well done!
VW interview - any advice? - Blue {P}
Congrats! That's excellent mate, It sounds like you've made a good decision going for a company that's obviously people orientated, and at least they make some good cars, you shouldn't have customers throwing their keys back at you. Hope you're not getting rid of the Mini though! :-)

Let us know how you get on.

Blue
VW interview - any advice? - Carmad 10000
Well - if this job works out, I think the writing is on the wall for the Mini. Although the money is good and I could afford to run my own private vehicle, i see no advantage in doing so. I am going to be cripled with company car tax anyway let alone my own insurance and running costs for the Mini! if im working a 6 day week, I see no reason to pay for a car which is effectively just sat on the drive!

Im not going to do anything though for about 3-4 months just to ensure I am happy with the job and they like me.
VW interview - any advice? - PoloGirl
Congratulations...

Right, I'll have a Civic type R, in Jazz metallic pink, with a years free insurance and £5k part ex for Polo please. Ok? ;-)
VW interview - any advice? - No Do$h
I don't think I've ever had to moderate any of PG's posts before, but on the grounds of good taste I'm sorely tempted.

A pink Type R? Are you currently undergoing extensive medical treatment? Did any errant Polo bodywork meet forcibly with your head, perchance?

Good grief....
VW interview - any advice? - Hugo {P}
Congratulations Mate!

And that's all because you met the Dealer Principle and sold him a camera.

Let's just hope the camera lasts a few months at least!

Hugo
VW interview - any advice? - PoloGirl
Well it's pink or black, and given the luck I've had to date with the metallic black car.... ;-)

(By the way ND...aren't you in Dorset somewhere? Don't want to worry you but I've got a job interview coming up in that direction...Polo and I could be heading south again!)

VW interview - any advice? - PoloGirl
Totally OT but... my 'reply to...' thing isn't working. I click on the post I want to reply to, but my post gets put at the bottom of the thread regardless.

Just wanted you to know I'm not deliberately making a mess!

VW interview - any advice? - Dynamic Dave
Totally OT but... my 'reply to...' thing isn't working.


Yes it is.
I click on the post I want to reply to, but my post
gets put at the bottom of the thread regardless.


That's because Hugo has replied to the same message as you. His was earlier, so that's why yours come later.

If you view this thread in "threaded view" it'll become clearer:-

www.honestjohn.co.uk/forum/post/index.htm?t=20162&...t
VW interview - any advice? - Carmad 10000
Good taste - the type R civic is an absolute blast! apparently its peak rpm is about 7500! - it comes to life at about 6000rpm - quite a car for £16k!

You have to hand it to Honda - they are brave to release pink as a colour option! many car firms wouldnt dream of it - i.e. Mini for example.

Oh well - if anyone wants a honda, you know who to contact :D
VW interview - any advice? - No Do$h
Well it's pink or black, and given the luck I've had
to date with the metallic black car.... ;-)
(By the way ND...aren't you in Dorset somewhere? Don't want to
worry you but I've got a job interview coming up in
that direction...Polo and I could be heading south again!)


I'm in Poole, like Bournemouth only better beaches and less stag-parties at the weekends. (That's the sanitized version).

You'll be lucky to catch me in Dorset at any other time than on weekends though. Currently spending a lot of time in London and will be doing some work in Edinburgh in the coming weeks. All good fun.....

Good luck with the interview.

ND
VW interview - any advice? - NowWheels
I don't think I've ever had to moderate any of PG's
posts before, but on the grounds of good taste I'm sorely
tempted.
A pink Type R? Are you currently undergoing extensive medical
treatment? Did any errant Polo bodywork meet forcibly with your
head, perchance?


Much as admire the wisdom and patience of the current moderators, may I suggest that this might be evidence of the need to add a female moderator[1] to the ranks? (And no, I am not angling for the job, been there and do not ever want to be a moderator again!)

I mean, next thing you'll be telling us that it's more important for a car to drive well than to have a cutesy face!

[shakes head while keeping tongue lodged firmly in cheek]

[1] The obvious alternative, of giving a sex-change to one or more of the current moderators, might not be entirely welcome to them ...
VW interview - any advice? - No Do$h
[1] The obvious alternative, of giving a sex-change to one or
more of the current moderators, might not be entirely welcome to
them ...


Hmm, short bearded female mod. Don't see it. Dave, Mark, any takers?
VW interview - any advice? - Mark (RLBS)
>>Hmm, short bearded female mod. Don't see it. Dave, Mark, any takers?

It would be great to have a female mod, but until that happens we shall all just have to make do with No Dosh.
VW interview - any advice? - No Do$h
oooh, \'ark at \'er!

To be fair, I\'m not afraid to get in touch with my feminine side. I can drive just as badly as any woman if the mood takes me.

Now where\'s the chocolate? I\'m in a grump.....
VW interview - any advice? - PoloGirl
Betting this is the last reply before this gets locked for being totally OT...
Much as admire the wisdom and patience of the current moderators,
may I suggest that this might be evidence of the need
to add a female moderator[1] to the ranks? (And no,
I am not angling for the job, been there and do
not ever want to be a moderator again!)


I'd do it with pleasure. Only one problem... I don't drink pints and I hate pickle, so we'd have to change the pint and ploughmans to Archers and pasta... ok boys?
[shakes head while keeping tongue lodged firmly in cheek]


NW I applaud you... I just tried to do that and it's very difficult. Am sat here quite pleased that I'm in on my own tonight or I think bloke I live with would think I'd gone a little mad.

PG (Still smiling at the fact that the company Alfa of a friend of mine has just been taken to the same repairer that butchered Polo... can I resist the temptation to go with him to collect it??)

VW interview - any advice? - Blue {P}
Hmm, well the Nissan thing doesn't look like it's going to happen, I was supposed to receive a call yesterday telling me either way, I didn't, so I rang today, and no one has rang back. Not exactly a good sign.

Anyway, I'm off round some of the other dealerships tommorow, I have the addresses for divisional directors for some of the premium marques so I will send my cover letter and CV in via post to these companies as it is going straight in fairly high up in the company. However, I was going to try the old fashioned method of just calling into some of the other local franchises, such as Honda, Toyota, Peugeot etc.

I've printed some copies of my CV onto the usual high quality paper etc. but I don't feel right just handing in a couple of sheets of paper, anyone know if these things are usually bound, and if so, any recommendations on where and how to get them bound?

Also, does anyone think that just going in and asking to speak to the sales manager about any potential vacancies is a bad idea? I'll be going in dressed smartly etc. I thought this might be a better way of making a good first impression with the right people.

Blue
VW interview - any advice? - topaktas
>>>> Also, does anyone think that just going in and asking to
speak to the sales manager about any potential vacancies is a
bad idea? I'll be going in dressed smartly etc. I thought
this might be a better way of making a good first
impression with the right people.


Not a bad idea! I did this in 1972 with a company to which I had already sent an application some months before, which they had rejected. Second time round the company took me on, and I'm still there.
PS (further encouragement) I now own the company.
VW interview - any advice? - Carmad 10000
Yea it could be worth doing. I think I would ring up and ask to speak to the sales manager first - and ask if there are any potential vacancies. If there are, ask if it would be possible to go in and chat about it. Maybe tell him a bit about yourself on the phone first, how youve always been into cars, etc...BS it a bit if necessary - just GET NOTICED!

I wouldnt worry about Nissan - they are not exactly the most exciting company out there at present.

If it makes you feel any better, I still havent had anything in writing back from Ford. He basically offered me the job in the interview but I said I needed to think it over - so he said he would write to me. Anyway, no response - tbh, i wouldnt have taken it anyway as I now have a better firm to work for - but it would have been nice to be offered it!

Something interesting i found out about this Ford dealer's commision structure though was...

If a customer who has brought a car off you doesnt give you 5 out of 5 on the satisfaction survey, Ford FINE the salesman £150! - not great if your earning say £50-100 on selling the vehicle! This instantly put me off......Its worth doing a bit of digging about their commision if you think you can get away with it in the initial interview.

Also, something else ive found is that some firms operate a 'claw back' pay scheme. Say your basic pay is £8000 - if you dont sell any car's, some dealers GUARANTEE you say £15,000 a year. This is divided up per month, so in this case they would give you £1250. So in effect, they loan you £7000. However, as soon as you start selling car's, they dock your pay. This can be a + or a - depending on how you look at it - but in my view, I think it would be tough to know how much money you will earn each month.

Hope this helps you when your negotiating pay in your new position.

Have you considered applying to Citroen? they are supposed to be a good firm to work for as most of the sales are through finance + they have SEVERAL incentives on offer constantly - i.e. No VAT, free Insurance etc..

VW interview - any advice? - Blue {P}
Thanks Chris, I've been into three seperate showrooms today, and managed to get an interview tommorow afternoon for Honda :-)

The information on the commission and pay is really useful thanks, I'm not really sure whether I would like the clawback system, I have enough debt as it is without owing my employers money! I'd have to look into it in more detail to be sure.

If you're on-line later on would you mind e-mailing me? I've got a few questions that I'd like to ask if you've got time, but I can't get your e-mail addy off your profile. Cheers.

Blue
VW interview - any advice? - Carmad 10000
Hi blue,

I have emailed you my MSN id - so feel free to add me to your list.

if you dont have msn we can just talk via email.

cheers,

chris
VW interview - any advice? - Blue {P}
Thanks Chris

I've added you to my MSN, although my MSN ID is notorious for not working properly, so if you haven't got the message telling you that I've added you to my list then let me know.

Blue
VW interview - any advice? - Blue {P}
Well, I'd just like to thank everyone, especially Chris, for their help and advice... I start at Honda on Monday! :D

Much better working environment than the Nissan job that I applied for, more promotion prospects and it means selling better quality cars, can't complain at that! :-)

Blue
VW interview - any advice? - Carmad 10000
Hi guys

Well did my first day yesterday and really enjoyed myself. Got to meet all the staff - very good atmosphere, and also drive a number of cars - more or less the entire range.

Its early days but I like the dealership soo far. I was mainly observing though yesterday and felt a bit like a spare part at times but i recognise that this is just part of the 'new job' experience.

Blue - how are you getting on mate?
VW interview - any advice? - Wilco {P}
Hope you guys are going to offer special discount to any 'Roomers who stumble into your respective showrooms?
VW interview - any advice? - Carmad 10000
***uncomfortable silence at prospect of discount*** :)
VW interview - any advice? - Blue {P}
I think we both know that there isn't exactly a large margin for discount with Honda cars! :-)

Blue