Most recently answered consumer rights questions

I spent £4,000 at an Alfa dealer in 2009 fixing problems with my car. The gearbox was whining and needed replacing, so it was suggested I replace the clutch at the same time. When I received the car back...

My daughter bought a Smart Fortwo Cabriolet (used) which was said to have been serviced and MoT'd before she picked it up. They gave it an advisory saying that they couldn't MoT it properly because of...

On the 10th of this month I bought a 10 year old A-Class Mercedes-Benz from a local dealer. Within a couple of days I found that the central locking unit did not always work - then it stopped working altogether....

I had the fuel pump on my 2004 Ford Focus 1.8TDCi replaced under warranty by the garage I bought it from. It took them five weeks. Now there a problem with the dual mass flywheel. They are saying that...

On Friday 21st May I took delivery of my new red non-metallic paint Skoda Yeti and, later that day, was told by a Volkswagen-trained mechanic that there was evidence of "fallout" from rail dust or industry...

I have bought a car for £1,500 and part-exchanged my car. The newer car is a junk. The head gasket has gone and will cost £800. The private dealer basically told me to get lost. Help.

I recently brought a new Audi 1.9TDI from my local Audi dealership in a London suburb. After approximately one months ownership I started to encounter issues with the diesel particulate filter. The warning...

I bought a Citroen Berlingo 1.9 Diesel van on a 52-plate (2002) with 89,200 miles from a local garage on the 30th March 2010. Within the first week, the auxiliary fan belt shredded itself. The garage replaced...

12 months ago I got rid of an old Nissan that I had been driving sporadically for the previous year. Obviously in getting rid of the car I cancelled the insurance and received written confirmation as such....

My sister bought a 1998 Rover 200 (1.8 engine) less than 2 weeks ago. The car had 105k miles on clock and she paid the sticker price of £995 and received a trade in of £250 on an old Transit van she had....