Citroen C5

I recently took my 2002 Citroen C5 HDI to my local mechanic to put a seal on for me, he rang me a few hours later and told me the car was done. As I went to drive the car away the car began to scrape along...

Why won't my BMW 535 M-Sport's £2,000 sat nav accept 7-digit UK postcodes?

I've owned a fairly high spec 2006 BMW 535 ‘M’ Sport for some 18 months and one of the important extras I sought was the satellite navigation system. I had a simple Garmin system in my previous car. It...

Why won't Hyundai replace our i20's key which has broken under warranty?

At the end of January last year I purchased a new i20 from my local Hyundai dealer. All was going great until about a week ago when my wife noticed the key (it’s the jacknife type that flicks out when...

The wheel hubs of my new Volkswagen Scirocco are rusting - how do I stand on this issue?

In May this year I purchased a new Volkswagen Scirocco costing £23,000. My present mileage is 2,000 and my problem is traces of rust appearing on the ‘drums’ between the brake discs of all four alloy wheels....

Why won't Volkswagen contribute to the cost of an ESP/ABS repair on my four-year-old Eos?

I have just had to pay £1,365.46 to replace the ABS/ESP pump of my 4-year-old Volkswagen Eos, which has covered 27,500 miles only. The car was bought from a Volkswagen dealer in Cheshire and was just four...

Does my new Audi A3 have the Bluetooth extras I asked for?

I took delivery of a new Audi A3 Sportback 2.0 TDi 170 S Line on 1 September. This is my third A3 and in all I have been very happy with the model. When ordering the new car I decided to go for several...

I bought a Smart car two months ago which has an electrical problem - should the warranty cover this?

I bought a Smart car on a 55 plate with 52,000 miles two months ago. It appears that the wiring loom has shorted out, affecting a number of systems. I don't know the full outcome yet but this will be expensive....

My son bought a Ford Mondeo privately which has a starter motor fault - does he have any claim on the vendor?

My son has recently purchased privately a 2002 Ford Mondeo that was advertised as being a "very clean original genuine example of this ever popular car". He inspected it and was shown a large number of...

I sold a car which turned out to have been clocked - where do I stand legally?

I bought a car from a trader with no warranty - sold as seen. After six months I sold the car on with a 'sold as seen' invoice stating the following on the invoice. The odometer said 84,000 miles when...

Our Carioca motorhome was to be supplied with the wrong upholstery and by rejecting it we are in breach of contract. Why?

At a recent show, we paid £1000 deposit on a Carioca 746 Motorhome on 16 October 2009 at a price of £40,000 (plus extras of approximately £2000). The van was the latest Carioca 746 model and had green/cream...