What could be causing a sooty odour to emit from the engine of my Jaguar XF diesel?

I have a 2008 Jaguar XF 2.7 diesel Premium Luxury that I bought as a Jaguar approved used car from a main dealer three months ago. It came with a full warranty and has done 58,000 miles. I regularly (once...

Why won't our dealer release a Skoda Citigo for sale to us for three months?

My wife has agreed to buy a Skoda Citigo Elegance ex-demo and has paid a deposit of £500. The car was advertised on an official Volkswagen / Skoda site as available on 11 October, but the dealer says this...

Can I demand the return of my deposit after I found a better deal for a Honda CR-V elsewhere?

I saw advertised a Honda CR-V offer which was worth about £2500 off the asking price. I went to my local dealership and had a test drive. I liked it. They informed me that they had one in stock in the...

Why won't Volkswagen cover the whole cost of a DSG gearbox failure on our Golf Match?

I have a Volkswagen Golf Match TSI 1.4 DSG Automatic which is three years and eight months old, mileage 30,000. It's been fully serviced by our local Volkswagen supplier. I’ve been advised that we have...

Should I accept a free service from Skoda after Skoda Assist left us stranded in France?

On holiday in France, my Skoda Superb TDI 170 DSG Elegance Estate kept going into 'safe' mode. This meant that the car would not drive at more than 80kmh on the flat and not more than 60kmh up hills. Skoda...

Mercs and Spender

I purchased a CL500 Mercedes ten days ago from ICS at Eccleston (near Preston). The car is an 05 plate with 55,000 miles recorded and I paid £16,000 for it. When I collected the car I was told that it...

Rights when buying from a private seller

I bought a car on Saturday and it was described at 57,000 miles and that it had had ‘very light rear end damage.' It was obvious when I got there that it was fixed to a high standard! I got it home and...

Back to the Landy

I have just bought a Land Rover SVX soft top from Stratstones in Stourbridge with full service history (I traded in a Lotus Elise). Taking the word of the salesman I did not check the paperwork until getting...

Buyers mark it (down)

We sometimes need to sell our vehicles quickly and easily and do not want the hassle of bargaining with sales or public. I know you tell your readers of the auction route but I recently relented and went...

What are my consumer rights if my timing belt snaps if fitted 18 months ago?

In Sept 2009, I had a timing belt kit fitted on my Peugeot 306 (2001). They replaced the water pump at the same time. My mileage was 76692. This timing belt snapped this morning (4/7/11), with only...