What could be causing my Honda Jazz automatic to 'judder' when pulling away?

I would be grateful for your opinion and advice with a problem I have with my Jazz. It is an automatic purchased new in September 2003, with 33,000 on the clock. It is driven mainly around town and monthly...

Why do online breakers' yards encourage you to call premium phone numbers?

A warning. I used www.breakeryard.com to obtain a set of wheels for winter tyres and received a dozen or so competing emails from breakers. I selected my preferred quote and dialled the mobile number 07013...

Can we return our Nissan Juke for failing to achieve its quoted mpg?

My wife has just purchased a new Nissan Juke automatic 4-wheel drive from Charles Hurst, as her health dictates an automatic. Nissan states combined fuel consumption is 37.2 mpg and extra urban of 47.1....

Can I reject my Ford C-Max following a hesitation problem under acceleration?

I bought a Ford C-Max 1.6DCI Titanium in April 2011 and since its first service in December 2011 I have had acceleration problems. The main issue is when I am accelerating, when there is a flat spot with...

What could be causing a sooty odour to emit from the engine of my Jaguar XF diesel?

I have a 2008 Jaguar XF 2.7 diesel Premium Luxury that I bought as a Jaguar approved used car from a main dealer three months ago. It came with a full warranty and has done 58,000 miles. I regularly (once...

Why won't our dealer release a Skoda Citigo for sale to us for three months?

My wife has agreed to buy a Skoda Citigo Elegance ex-demo and has paid a deposit of £500. The car was advertised on an official Volkswagen / Skoda site as available on 11 October, but the dealer says this...

Why won't Volkswagen cover the whole cost of a DSG gearbox failure on our Golf Match?

I have a Volkswagen Golf Match TSI 1.4 DSG Automatic which is three years and eight months old, mileage 30,000. It's been fully serviced by our local Volkswagen supplier. I’ve been advised that we have...

Should I accept a free service from Skoda after Skoda Assist left us stranded in France?

On holiday in France, my Skoda Superb TDI 170 DSG Elegance Estate kept going into 'safe' mode. This meant that the car would not drive at more than 80kmh on the flat and not more than 60kmh up hills. Skoda...

Can I demand the return of my deposit after I found a better deal for a Honda CR-V elsewhere?

I saw advertised a Honda CR-V offer which was worth about £2500 off the asking price. I went to my local dealership and had a test drive. I liked it. They informed me that they had one in stock in the...

Mercs and Spender

I purchased a CL500 Mercedes ten days ago from ICS at Eccleston (near Preston). The car is an 05 plate with 55,000 miles recorded and I paid £16,000 for it. When I collected the car I was told that it...