What happened to customer service?

What happened to customer service? I have purchased a new Honda Jazz Hybrid and included was free servicing and free extended warranty. After 14 weeks of chasing the dealer and latterly Honda, I still...

Consumer rights and garage repairs

I know garages are a consumer rights minefield, but can a basic principle be established about labour and diagnosis? Lately I've had a garage charge me hundreds of pounds for basically failing to correctly...

Our Nissan Micra has developed an ABS fault due to corrosion - should Nissan repair this?

My wife has just taken her 2008 Nissan Micra to the local Nissan dealer because the ABS light was on and has been told that the ABS system needs replacing, due to corrosion, and has been quoted £2771 for...

Expensive timing chain failure on my BMW 118d - who is liable?

The timing belt on my BMW 118d, 07 reg, with 59,000 miles on the clock broke last week and I am told by my local dealer that it cost £800 to strip down the engine and identify the fault. They then told...

On going fault with a new vehicle - legal advice

I purchased a new Hyundai i30 just under two and a half years ago and have had numerous problems with it since new: Firstly, just under a month of having the vehicle it was making noises from the front...

Sale of Goods Act - am I covered?

From reading your section on the Sale of Goods Act I believe that I am covered but just wanted to check before informing the dealer of this. Two weeks ago I bought an 08 Mondeo from a small dealer. It...

Garage taking a long time to fit new engine. What are my rights?

My partner has a Rover I think V6 (looks like a Jaguar) 05. The engine failed and we purchased one from Morgans (scrap dealer) near Gisborough. A garage was recommended by a friend to fit the engine....

Extended warranty claim refused as "it's not mechanical"

I have an extended warranty on my 2007 Seat Altea. It states that it covers "all mechanical and electrical components" except those listed in exclusions. My top engine mounting snapped and my engine was...

Rejecting a used Renault Scenic

In August 2011 we purchased a used 2005 (54 plate) Renault Scenic. Since outset it has had stalling issues and has been in and out of the dealer and Renault specialist from August to now. Despite having...

Dealer attempted to raise the price of our new Touran after signing contract - what should I do?

I was today due to collect a 2010 Volkswagen Touran SE with 6000 miles on the clock from a Volkswagen dealership in Twickenham. The dealer sourced the Touran for us and gave us a price of £14,195, to which...