Can we get a refund for our smokey Audi TT?

My daughter recently bought a used Audi TT. It was found that a screw had come loose and dropped into the crankshaft. This had apparently happened at the dealership during a service (before she bought...

Ford recall has ruined my car's LED headlights

Ford recently issued a recall on the LED headlights of the Ford Galaxy. My local small Ford service centre has done the work, but the LED lights are now darker and slower to react. I got in touch with...

Alfa Romeo 159 broken down after 10 days

I bought a 2010 Alfa Romeo 159 2.0 JTDM 10 days ago from a reputable car supermarket. On changing the water pump and cam belt, my local Alfa specialist has informed me that the DMF and clutch need replacing....

Engine failure after 3 months - what should I do?

I bought a used Toyota Corola two and a half months ago. The car was sold with a three month warranty and cost £2750. This week the engine has failed, with a suspected timing chain failure. What can I...

Been waiting 10 weeks for C-Class part - what can I do?

My two month old Mercedes-Benz C350e was involved in a collision and is in a repair shop waiting to be fixed. However, the dealer is unable to get the replacement part - an airmatic suspension pump bracket...

Poor quality crash repair - what are my rights?

My daughter is having issues with a lease company. The vehicle, a Citroen C1, was leased for 12 months and involved in an accident after just a few week. The other driver accepted full responsibility and...

Bought a used car that was misdescribed

I recently bought a used Volvo. During the test drive, the salesman described the car as having adaptive cruise control and rear collision mitigation. It now transpires that it has neither. What are my...

Dealer won't refund deposit after I was refused finance

I paid a £500 deposit to Mercedes-Benz for a new car. The deposit was refundable subject to finance acceptance. My finance was declined and I am now having great difficulty trying to get my deposit back....

Dealer won't pay to fix faulty roof on Astra Twintop

I recently bought a Vauxhall Astra Twintop from a local dealer. The car was sold with a warranty that (the dealer said) covers the folding roof. Within a month of ownership, the folding roof mechanism...

New car involved in accident - can I cancel the PCP agreement?

I was hit by another car (Who took full responsibility for the accident). My car is on a PCP and the repairs are going to be quite extensive. Can I refuse to have the car back? Will my final settlement...