Been waiting 10 weeks for C-Class part - what can I do?

My two month old Mercedes-Benz C350e was involved in a collision and is in a repair shop waiting to be fixed. However, the dealer is unable to get the replacement part - an airmatic suspension pump bracket - and the car has been in the bodyshop for 10 weeks, with no sign of the part. What should I do?

Asked on 28 September 2016 by Despairing Dave

Answered by Honest John
That would apply to any C-Class with Airmatic suspension. If you email me with exact details of the car, its reg, the part number, your name and address and the MB dealer responsible for the repair I will get onto MBUK PR and find out what can be done. Email: letters@honestjohn.co.uk Obviously the car can't be two months old if it's been in the repair shop for 10 weeks.
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