Problems with charging C-Class hybrid

I purchased a new Mercedes-Benz C350e in March. Within a couple of months I experienced problems charging the hybrid battery. The dealer has told me that water is getting into the wire leading to the control box. This is a known fault and Mercedes-Benz has modified the cable and control box fitted to the car.

I am concerned that the problem happened so soon after purchase and am worried it could happen again and land me with costs after the warranty expires. Where do I stand regarding any claim against Mercedes?

Asked on 16 July 2016 by Chris

Answered by Honest John

Write a letter to the dealer principal of the dealer seeking assurance that this fault that was present on the car from delivery will not recur. Send the letter by Post Office Special Delivery, keep a copy, and staple the certificate of posting to the copy. That then makes it a matter of record.

Tags: hybrid legal and consumer advice technical issues

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