My car has developed a fault, what are my rights?

I recently bought a 2014 Subaru WRX STI from a secondhand dealer, which came with a three-month engine and gearbox warranty. A week later, there was a knocking noise from the engine. I phoned the dealer...

How do I reject an unsafe car?

My son wishes to claim a full refund on his second-hand 2010 Ford Focus. The car cuts out and is unsafe to drive the 35 miles back to the dealer. How should he proceed?

I've bought a car with missing documents - what can I do?

I purchased a 68 plate SEAT Ateca two weeks and a number of items were missing. At the time of the sale, the dealer pointed out to me that the V5 was missing and that a replacement had to be ordered....

I am rejecting a car for paint damage - can I get my deposit back?

I gave a deposit for a used Alfa Romeo and agreed a date to pick the car up. The day before, I received a phone call telling me I cannot pick the car up that day because it has some paint damage that needs...

Peugeot 3008 Hybrid4 problems - can I get a refund?

My Peugeot Hybrid4 has failed for the third time in less than a year with the latest being that the prop shaft has snapped and knackered the gearbox (happened at 10mph). I am told that it will be a month...

What is a fair usage deduction from a dealer?

If I reject a new vehicle two years old due to major manufacturing faults that have been repaired but failed again immediately, how do you decide what is a reasonable deduction from the purchase price...

I just bought a used car, which suffered power loss suddenly. Can I reject the car for a refund?

I've just purchased a 2018 Peugeot 3008 1.5 diesel EAT8 auto. After a short break during a journey, the car suffered power loss, limiting the speed to 20mph. No misfiring or warning messages were visible...

How do I reject a vehicle that the dealer says isn't faulty?

My brand new Land Rover makes a loud booming sound in the cabin at speeds of 30mph and below, causing headaches and making passengers feel nauseous. However, the dealer says it’s a characteristic of the...

My newly-bought used car has a cracked alloy. What are my rights with the dealer?

I bought a used approved 2018 Mercedes E-Class from a Jaguar dealer. It's still under manufacturer warranty and I opted for year extended dealer warranty. The day I drove it away, warning messages appeared...

A dealer lied about the condition of a car I bought. What do I do?

When I bought a used car recently, I asked about the MOT and was told it was done on the 7 October. I then asked about advisories and was told it had none. The car is three years old with 9750 miles and...