What do you think of driver satisfaction surveys?

Many people seem to swear by driver satisfaction surveys on dealers, however much of the feedback would appear to be subjective. If you just take the number of star ratings for dealerships they vary from...

Should I test drive the Citroen C3 automatic before buying one as a Motability vehicle?

I am in the process of buying a Motability car, and I can only drive automatics as I only passed in an automatic. I drive an automatic Fiat Punto at the moment. My cousin has the Citroen C3 and I really...

Can I have my Mercedes-Benz SLK200 serviced at an independent dealer?

I own a 4-year-old Mercedes-Benz SLK200. It recently had a service at a dealership and I was shocked and stunned when it cost £1060 (including two rear tyres). The level of service isn't that brilliant...

A car is worn

I have always understood you to say that a car dealer must offer a 6-month warranty with a used car. However in Motoring Telegraph on 27 March you advised an owner that since he only paid a dealer £500...

On the level

My daughter has a Mazda 6TS2, purchased in April 2008. It has just been in to the local Mazda main dealer have a few faults fixed under warranty one door lock not working, shuddering when braking (they...

Flashed in the pan

I own a 2.0 170 TDI PD with DPF and on our web site Seatcupra.net and other VAG web sites we are getting news of the franchised dealers reflashing the ECUs to a lower PS (about 155) so the reliability...

Do you know of a good used car showroom near Long Ditton?

My daughter lives in Long Ditton and is learning to drive. She will purchase a small used car up to around £5000, and to give her some idea of what is available I will take her round the Available Car...

Does my 2005 Volkswagen Polo really need a cam belt change at 40,000 miles?

We purchased our current Volkswagen Polo from a main dealer four years ago and at the same time bought an annual service cover for £14/month for three years. This expired and our first full service for...

Why didn't this dealer provide RAC membership with a car he sold, as promised?

My daughter recently bought a car from a dealer. At the same time she paid for RAC breakdown cover. About six weeks later the car lights were left on and the battery flattened. My daughter called the RAC...

Jag son crown

I'd like to recommend Marshalls Jaguar in Peterborough. They've helped me care for my XK8 since the dealership I bought it from closed down. Service and customer focus is really good. I feel properly informed...