My car has been in for repairs for 16 weeks - should I keep it?

I bought a Volkswagen Passat Estate from a big car supermarket last year for £18,000. It was 10 months old, had done 5000 miles and was in immaculate condition. Had it week weeks when the emissions light...

Is it normal for a car to take 10 days to be delivered to a showroom?

I'm about to buy a nearly new Ford Fiesta 1.0 EcoBoost 140 ST-Line from Jennings. After seeing the car on the Ford Direct site and enquiring, I was told the car wasn't at the location specified and they...

Should Ford reimburse me for a third tyre valve failure on my Focus?

I have now had three failures of tyre valves on my Ford Focus due to corrosion between the rim and valve. The first two were reluctantly fixed under warranty but Ford are refusing to reimburse for the...

MINI have delayed my delivery date and I will now pay the higher tax - what should I do?

We purchased a new 2017 MINI Countryman F60 on Feb11, launch day, after the sales woman and financial manager advised us to order that day to beat the April 2017 tax hike. They said it would arrive in...

Should Mercedes-Benz fix a corroded control unit under warranty?

My son bought a 2012 Mercedes-Benz C-Class from Mercedes-Benz last year, which came with a one year approved warranty. The warranty is just about to run out and it failed its MoT because of a nearside...

My dealer lied about my new car's service history - what action can I take?

I brought a Mercedes-Benz on 25 February 2017 and was told that the car just had a service done. Two weeks later, when I visited Mercedes-Benz there was nothing showing on their system. I've emailed the...

Is it normal to pay high prices for an oil change at a main dealer?

I was charged £52.80 for four litres of oil by a Suzuki dealer as part of the first year service of my Vitara. This seems excessive to me, bearing in mind that I can buy the same grade oil for £3 per...

Is a 2015 Volkswagen Scirocco 1.4 TSI 125PS with a full service history a good deal at £12,500?

As a first time buyer, I have my eye on a 2015 Volkswagen Scirocco 1.4 TSI 125PS Ultraviolet from a BMW dealer. It's £12,500, has full Volkswagen Service History and has 30,000 miles on the clock. Is it...

How do I claim against a dealer who is liable for a tyre puncture on my Honda Jazz?

I purchased an approved Honda Jazz from at a main dealer in May 2016. At the time, I pointed out that both the rear tyres had sidewalls that were quite worn and rough looking. The salesman said not to...

My BMW alloys are peeling - should the dealer replace my wheels?

I brought an approved used BMW last month. It is still under manufacturer's warranty. When I washed the 442M Diamond Cut alloy using a pH neutral wash some white residue marks appeared as I dried it. The...