Ask Honest John

Most recently answered consumer rights questions
I advertised my Alvis 12/50 on EBay and a multi-millionaire said he wanted my car so we agreed on £36,000, so I finished the auction early on 26-10-14, he was difficult to contact after sale and ended...
I wonder if you can help me even though the item in question is a scooter but not a car. Hopefully the law and your professional opinion applies in the same way. I bought a 13-plate Vespa advertised for...
I purchased a second hand Golf 1.4 FSI with 80,0022 miles on the clock for around £3000 in October. After driving it for around 600 miles it broke down. They have since diagnosed it as timing chain failure...
I have a 2010 Mark VI 1.4 TSI Golf. The engine fault light came on suddenly so I took it straight to a Volkswagen garage to be told it needed to strip engine down to check why no compression in chamber...
First day of ownership of new Fiat 500X the engine management light came on. Took to local dealer in Newcastle under Lyme. They said car only had quarter litre of oil in . On return we found they had done...
My ASX was bought at 3 months old and has been serviced at a Mitsubishi dealership each year since. The car is now three years and six months old. The petrol tank is leaking from the seam and has some...
I bought an Audi A5 from Macclesfield Audi on the 21st of November, after a week I got a 'gearbox malfunction' warning while driving, the message also stated the car was okay to drive with reduced capabilities....
My daughter bought a used car from a very large dealership in June. The car first refused to start approx two months later. then it began to refuse to start more regularly some weeks later. The dealership...
I recently bought a Volkswagen Up having been promised/assured it was congestion exempt. Since purchasing it became clear that my model hasn’t been exempt since June 2013. While not having anything in...
I bought a 2010 Renault Grand Scenic in June of this year from a well know dealership. The car had full service history (last service April 2015). It had covered 39k miles when bought for £7000 (plus p/x). I...