Ask Honest John

Most recently answered consumer rights questions
I purchased a 2018 BMW 220d Gran Tourer 15 months ago with a 12-month warranty. During month 11 a problem arose with engine management light appearing and a message stating 'drivetrain problems you may...
Just bought a lovely clean car, with “full service history”. The service history is fabricated. The two centres do not exist and the distances between service and MoT are huge. What do I do to see if the...
Prior to me picking up a camper van, the dealer filled the drinking water supply with diesel. What are my rights? Should the plastic water tank, pipe work and pump be renewed?
When I collected my new lease car last October the salesman told me not to leave the doors or boot open as it would trigger the low battery warning. I had not noticed this on my test drive and the dealership...
This week I did a straight swap for a car using my old car with a second hand car dealership. The in-dash CD player is not playing my CD which played in my old car. Also, the multi CD player in the glove...
We own a 2015 Audi A1 with less that 25,000 miles. The steering ribbon has failed and they want £1,000 for the repair, I have asked for a contribution from Audi UK as this should not have broken and is...
I have 2019 Nissan Qashqai. All four doors have small spots of rust at the top and bottom. Whilst being serviced they also said a door isn’t aligned properly. They’ve said they can touch the rust spots...
I bought a second hand minibus from a dealer and was told after they insisted I pay for it in full before collection that it wasn't ready as it had a couple of issues. These have dragged on for weeks,...
My car was advertised with service history but the garage cannot provide any evidence. I bought it from an approved garage. What are my rights? Should I be entitled to a discount or refund?
We’ve purchased a 2019 Nissan Qashqai and in the 10 days we've had it we've had a number of problems with it. We had tyre pressure warning light come on within 30 minutes of collecting the car and found...