Gearbox problem which is being repaired, can we still reject the car?

After 15 days of car ownership the car developed a fault. It is an automatic, the gearbox would not engage any gears, whether it be first or reserve. The dealership told us to find a garage to repair which...

2018 BMW 220d Gran Tourer drivetrain problems - what are my rights?

I purchased a 2018 BMW 220d Gran Tourer 15 months ago with a 12-month warranty. During month 11 a problem arose with engine management light appearing and a message stating 'drivetrain problems you may...

Bought a car with a false service history, what are my rights?

Just bought a lovely clean car, with “full service history”. The service history is fabricated. The two centres do not exist and the distances between service and MoT are huge. What do I do to see if the...

Camper van water supply filled with diesel - what are my rights?

Prior to me picking up a camper van, the dealer filled the drinking water supply with diesel. What are my rights? Should the plastic water tank, pipe work and pump be renewed?

Low battery warning problem, what can I do?

When I collected my new lease car last October the salesman told me not to leave the doors or boot open as it would trigger the low battery warning. I had not noticed this on my test drive and the dealership...

Can I reject a car for a faulty CD player?

This week I did a straight swap for a car using my old car with a second hand car dealership. The in-dash CD player is not playing my CD which played in my old car. Also, the multi CD player in the glove...

Audi A1 steering ribbon failure, what are my rights?

We own a 2015 Audi A1 with less that 25,000 miles. The steering ribbon has failed and they want £1,000 for the repair, I have asked for a contribution from Audi UK as this should not have broken and is...

Premature rust, what are my rights?

I have 2019 Nissan Qashqai. All four doors have small spots of rust at the top and bottom. Whilst being serviced they also said a door isn’t aligned properly. They’ve said they can touch the rust spots...

Problems with used minibus - what are my rights?

I bought a second hand minibus from a dealer and was told after they insisted I pay for it in full before collection that it wasn't ready as it had a couple of issues. These have dragged on for weeks,...

Missing service history - what are my rights?

My car was advertised with service history but the garage cannot provide any evidence. I bought it from an approved garage. What are my rights? Should I be entitled to a discount or refund?