We bought a used car but we're waiting for delivery as there's a delay on a part - what should we do?

We paid £9000 for a used car from a local dealer. That was 14 days ago. We were told it should be ready to collect in 4 days but we have yet to receive it. Apparently a fault was discovered when it was MoT'd. The dealer says he is waiting for a part. (A 2017 Peugeot 2008). I'm not convinced that he is 'chasing up' the part. What should we do?

Asked on 5 October 2023 by Geoffrey Kitching

Answered by Craig Cheetham
If you haven't received the car then you should be able to get your money back but in fairness to the dealer, finding a fault in the MoT test and rectifying it for you before you take delivery is good practice. It's difficult to elaborate further without knowing what the part is, but if it has had to be ordered from the factory rather than central dealer stock it could take 2-3 weeks to arrive. I would ask the dealer what the fault is and maybe approach a couple of Peugeot dealers to see if they hold the part in stock. If it's an "order only" part then a nine-day wait isn't unreasonable if the dealer wants to rectify the fault before handing the car to you. However, if you need a car sooner you are within your rights to ask for your money back and buy one elsewhere.
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