My fence runs along the edge of a supermarket's car park - are they responsible for shoppers that drive into my fence?

My fence was damaged again on Sunday by a vehicle using the neighbouring supermarket's car park (it runs along my boundary line). The supermarket were not very helpful, they say they don't have CCTV that...

Previous crash damage was not disclosed on a car I now own - what are my rights?

In December 2016, I purchased a 2015 Ford S-Max from a Ford dealer. The vehicle was Ford Direct with a two year, unlimited mileage warranty. Recently my car was hit by another vehicle. When I took the...

My wife caused minor damage to another car, but the claim shows £1600 of damage - can we ask the owner to get a second estimate?

My wife grazed a BMW while pulling out of a very tight parking spot at a BMW garage. She thought it was very minor and might even just polish out. The same day, a quote came through from BMW at £1600 -...

My insurance company botched repair work on my car - can you offer some advice?

I have a Citroen C4 Picasso. It was kerbed and the front section of the nearside sill is badly damaged (metal crushed and torn up as far as to where it meets the inner wing section of frame). My insurance...

Can I claim for an increase to my insurance premium, as well as for direct damage?

I saw you mention to someone else that it may be possible to claim for future increases in premiums due to another driver's error. Its been my intention to keep all potentially insurable events a secret...

My friend's premium increased after he reported a fraudulent claim - how do we proceed?

My friend returned to his car to find a note saying he had damaged another car in supermarket car park. This was not true, there was no incident. He now finds his premium has gone up as he reported an...

Damage was done to my car from loose road chippings - will my premium go up if I lose the case against the council?

Two weeks ago, I drove on a lane near my home which had just been treated with loose chippings. All the appropriate signage was there to adhere to 10mph, which is what I did. However, I immediately realised...

My new Ford Mondeo is scratched - how do I get them to repair it under warranty?

I collected my new Ford Mondeo from the dealer at the beginning of July. I glanced over the vehicle before collection and it appeared to be okay. The following day, I noted that the rear bumper was actually...

My garage damaged my car and fixed it badly - are they liable to fix it properly?

My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...

Neighbour scuffed my car and wants insurance involved - what's the best way to get the damage repaired?

The boyfriend of my neighbour's daughter damaged my car lightly. As all parties agreed it was minor damage, I said I'd get a quote and we'd get him to pay the repairer on the day, I had him booked in this...