Most recently answered insurance claims questions

Should I take up the option of a courtesy car following an accident? The extent of damage to my Honda Civic has not been estimated as yet but, bearing in mind that the car is a Y registration, it my well...

I've noticed that you often advise using accident claim management companies when making a claim against a third party, instead of one's own insurance company. I thought that's what insurance companies...

I parked (engine off) in a lay-by to the side of a main road to drop off my passenger, who's 77 years old. I turned to the side to say goodbye, when he shouted to look out and I saw a car reversing at...

My wife reversed her Vauxhall Meriva into a stationary BMW in a supermarket car park in March 2017. Very minor rub marks were left on both cars (I polished ours out). She waited until the owner came out...

I clipped a parked car trying to squeeze past in a narrow street. Exchanged details after calling at a nearby house. Only got a name and mobile phone number as he said it was sort of a courtesy car whilst...

Can I change insurers whilst pursuing a grievance?

My car was badly keyed and will need a complete respray but the car is only worth just over £3000 and repairs are £1800 so likely insurer will not do it. If they say no and offer me a settlement, can I...

My car was subject to a very minor accident whilst parked car outside my home, whilst a third party was attempting to park. The damage was very minor (possibly none to theirs and a small mark on my bumper)...

I took my car for its MoT and while they had my car in the garage they managed to write it off. What if their insurance company offer me the book price and it's not enough to replace to the same standard...

My car was hit in France whilst parked in October 2016. The owner of the other car admitted full responsibility and signed a statement. The repair to my car has been paid by my insurer, less my excess....