Ignition key keeps jamming in the steering column - why does this keep happening?

My daughter has a 2010 Nissan Qashqai which she bought in 2014. Two years ago, the ignition key jammed in the steering column lock and she had to get the dealer she bought it from to replace the lock at...

Is it legal to sell a car with a warning light on?

I seem to have stumbled upon a whole world of hate this past week. I recently just passed my driving test and purchased my first car. The car in question was a Volvo C30 R Design. I don't know diddly about...

Is it a dealer's duty to carry out a mileage check?

I bought a Mitsubishi L200 Barbarian in March 2016. At the time the mileage showed just over 31,000, the car came with full Mitsubishi service history that backs up the mileage throughout. I have now decided...

I wasn't told my new car was modified and now I can't get insured - what do I do?

My son bought his first car, a Hyundai i10 Premium, on finance. The car came with black alloys and a carbon fibre black roof and tints in the back all done by the dealer. Now, a month after purchase when...

Are dealers obliged to pay for repairs within the first three months of selling a car?

I bought an Alpha Romeo from a dealer in March. The wheel bearing and rear boot went within two weeks and now the turbo is faulty. I have a two year warranty but they are squirming about paying by trying...

Can I buy a new car and SORN it immediately to avoid the first year tax?

I have been offered a Mitsubishi Shogun registered by the dealer on 1 April 2017. When the car is transferred they indicate that I will have to pay the VED of £140. Does that mean that the first owner...

Our 12 month old Range Rover caught fire - will we get our money back?

My brother bought a 2016 Range Rover Sport a month ago. Last Friday the car caught fire in as my sister-in-law was parking it. The engine compartment was burnt out completely and the original dealer has...

Why has the oil in my diesel car turned jet black?

I have a Subaru Outback 2.0d Premium which I have owned from new. It has done 11000 miles (mostly high speed long distance and motorway) and I have noticed that the oil level is creeping up. The car was...

My new Audi Q5 hasn't come with the options that were promised - what do I do?

I have bought a new Q5 2017 and ordered some options on the car. However they aren't 100% complete as per list on the Audi website and brochure. I've paid for these options and now being told that that...

A positive outcome after the Volkswagen emissions fix caused problems to my car

I wrote to you in March about my 2010 Golf 2.0 TDI which had frequent problems after the emissions upgrade. I thought I would update you that Volkswagen has replaced the EGR valve free of charge. A courtesy...