The air con has stopped working in a used car we bought two months ago - what are our rights?

My daughter bought a used 2011 Vauxhall Astra 1.2 with 76k miles on clock in Feb this year with a 3 month warranty, but the air-con has stopped working. She went back to dealer and they told her it was...

How much would cigarette burns on upholstery knock down the sale price?

I'm selling a 2011 Peugeot 107 Urban. The average price was £2500 - £3500. How much would you expect a dealer to request a price decrease for two cigarette burns on the front seats? I have accepted £1900.

A dealer bought an old vehicle from me - do I have to refund him after he found rust?

I had an 18 year old campervan up for sale. A dealer inspected it and reduced his offer by £500 because of some bodywork rust, this was agreed. He bought it, then contacted me to say there was more rust...

I unknowingly bought a pre-registered car - what are my rights?

I bought a car two months ago and haven't received the registration document. I've contacted the DVLA and found out that they don't have my car details on their system. I contacted the dealer and was told...

I was mis-sold a Vauxhall Zafira Tourer - what do I do now?

I bought a Vauxhall Zafira Tourer a couple of weeks ago from an approved used Vauxhall dealer. I made it clear when I bought it that I needed to fit three child seats across the back row, to be able to...

I paid the deposit on a used car - can I change my mind after 14 days?

On the 16th of March I went to see and test drive a Nissan at the West-Way Garage Stourbridge. My daughter test drove a Nissan Micra Visia. As it did not have air conditioning we were keen to buy a Micra...

Emissions software has increases the fuel consumption on my Audi A1 - what can I do?

I have an Audi A1 Sportback, bought new in 2012. Current miles on clock just under 33,500. Last month it went in for the emissions software installation and since then the fuel consumption has increased...

The garage have found a fault with a car I traded in - what are my rights?

I signed and drove an Audi away from a dealer on Friday. The garage now want me to go back as they have found a fault with the trade-in car. What are my rights? My car was bought as seen.

Are Halfords number plates legal?

I purchased a pair of number plates from Halfords, I believe it was the Hi Line option. I was reassured with this purchase that the plates were legal as they state on their website “We are registered...

My dealer lied about my new car's service history - what action can I take?

I brought a Mercedes-Benz on 25 February 2017 and was told that the car just had a service done. Two weeks later, when I visited Mercedes-Benz there was nothing showing on their system. I've emailed the...