Ask Honest John

Most recently answered legal and consumer advice questions
I have a Volkswagen Golf 1.4 TSI 122 DSG which is three years old and has covered 32,000 miles since new. The gearbox has failed and needs to be replaced, and Volkswagen has quoted £4,300. They and the...
I bought a 2010 Polo from a local Volkswagen dealer but had to take it back to them three months later, as the car was pulling significantly to the left. They remedied the fault but at the same time informed...
My Skoda Octavia vRS heater was repaired under warranty in May 2011, and the manufacturer's warranty later expired on 3 November 2011. Exactly the same fault has now occurred again, where the heater blows...
Three years ago speed bumps were installed in the road through our village, one outside my house. Cracks have appeared outside the upstairs window and internally all round the window, and dust and dirt...
I first emailed you in June 2011 and lastly in Feb 2012 regarding a broken cambelt on my Audi A6 Avant 2.5TDI quattro and the repair work needed thereafter. To remind you, Chingford Audi neglected to change...
I took delivery last summer of a one-year-old Land Rover Discovery 4. The turbos have repeatedly failed and been replaced by Land Rover, most recently for the fourth time. Land Rover modified the pipe...
I have a 2008 RenaultSport Megane 2.0DCI. It was bought at two years old from a Renault main dealer who has serviced it ever since. I have looked after it well. Last week when in for its 48,000 mile...
My son recently purchased his first car which was written off three weeks later in a collision which was judged as equally shared responsibility. He was quoted an additional £30 as an in-year policy amendment...
I have a 2011 Skoda Fabia Elegance 1.2TSI 105 7-speed DSG automatic, which is an excellent short journey runabout but it takes its time moving off from cold or within the warming-up period, and also an...
Last November I put my Volkswagen Beetle 1303 into a classic Volkswagen specialist for a restoration. By the end of May the restoration of the body was complete and I had paid them £21,610. Since then,...