Which products have made it into the Honest John Kit gift guides for Christmas 2019? You'll be surprised... | No thanks
Ask a Question

Why won't APCOA explain after overcharging me for car parking?

I would like to draw attention to my treatment by APCOA at Exeter Airport. Last year I pre-booked airport parking for five days and on return found that I had paid more than for the current offer for seven days. I wrote to APCOA, twice by email, once by letter and received no acknowledgement or response. A few weeks ago I pre-booked again but had to extend my stay.

On exit I was charged for the full stay without any deduction for the pre-booking. My car registration was printed on the ticket used in the machine. I complained and received a refund without any apology or explanation. I wrote again asking for an explanation but have no response. I wonder if there are others having the same experience? If so, it seems to me that the policy is to charge for the whole stay and it's up to the client to ask for a refund. This clearly unfair and is not as described in the terms and conditions supplied with the pre-booking.

Asked on by

You got your refund. Writing to a car parking company "asking for an explanation" is a complete waste of energy because you will almost inevitably never get one. Companies do not employ people to answer such letters. No one has the time.
Similar questions
Thank you for publishing my letter about vehicles being towed away at Stansted airport. I hope this alerts your readers to this scam. I have written to the airport MD, Essex police and others about this...
I would like to draw readers attention to an issue at Stansted airport, where motorists are being ripped off for briefly leaving their cars in the drop-off areas to help elderly or incapacitated people...
Regarding an APCOA Parking Enforcement Notice at East Midlands Airport, I have been asked for £100 for dropping off/picking up in a no stop zone - "The Alleged contravention Breach of the terms and conditions...

Ask Honest John

Value my car