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Dealer refused my rejection of a faulty new car - what should I do now? 8 May 2018 (Ask HJ)
I bought a brand new Mercedes-Benz GLC Coupe. After 28 days it broke down and had to be recovered. I sent a letter expressing my short-term right to reject... -
Bought a used car last week and engine management light has come on 23 Mar 2016 (Ask HJ)
About a week ago I bought a used car (2007 Honda CR-V) from a local car dealer. Yesterday the engine management light came on and having the car inspected... -
I bought a car but it's not as described - should I go through small claims court? 4 Dec 2024 (Ask HJ)
I bought a Mazda MX-5 from Cinch. Their description said it had rear smart city brake support, I-ELOOP and i-stop, which it doesn't have. They have offered... -
Mercedes E-Class engine problems 9 Mar 2011 (Ask HJ)
I bought a new E Class Mercedes in September and a month ago the engine cut out for no reason. Mercedes have taken it back in but found no problem. Four... -
bought VW golf '07 4 months ago - ESP/ABS light on continuously 20 Jan 2011 (Ask HJ)
We bought an '07-plate VW Golf from a dealer four months ago. The ESP and ABS light came on, and they've said since our warranty is out they won't fix... -
Can my son reject a van he bought last August? 12 Mar 2024 (Ask HJ)
My son bought a 19 plate Citroen van from a Citroen dealership in August 2023 with a year warranty. Upon buying it was kept for two weeks whilst they fixed... -
Dealer sold me a Cat S car, what are my rights? 6 Jun 2022 (Ask HJ)
I bought a car from a dealer a year ago and I've just found out its a Cat S. They didn't tell me this at the time I bought it. Where do I stand with this? -
Honda CRV problems - what can I do? 16 Feb 2022 (Ask HJ)
I recently purchased a Honda CRV to replace my Peugeot 3008 upon your recommendation. I have had it a week and am now suffering from buyer's regret...... -
What's wrong with my Nissan Juke CVT? 30 Aug 2021 (Ask HJ)
My 2013 Nissan Juke 2013 Automatic stopped working as my wife was driving it and does not operate in drive, only in reverse. I was told it might be gearbox... -
There's a faulty part on my new car, should I reject it? 24 Sep 2020 (Ask HJ)
My two-week-old Audi Q3 has a start-stop system fault with a message appearing in the dash. Upon diagnosis, the dealer says the alternator needs to be... -
My used car developed a fault two months after I bought it - do I have any rights with the dealer? 26 May 2020 (Ask HJ)
I collected my used car on the day of lockdown and the garage offered a three-month warranty. With one month left of said warranty, I contacted them because... -
DMF failure on MINI - can I reclaim my costs? 28 Apr 2016 (Ask HJ)
I purchased an approved used MINI six months ago with a mileage of 30,000. Six months and 10,000 miles later the dealer informed me that the car required... -
Used car dealerships - what are my warranty rights? 10 Oct 2015 (Ask HJ)
I bought a car from Car Giant that has had several issues. I have asked for a written copy or verbal definition of the Car giant aftersales warranty or... -
Peugeot 207 - leaking coolant shortly after buying? 30 Apr 2013 (Ask HJ)
I bought a used Peugeot from a reputable garage a week ago. It's a three year old car with low mileage. The garage would not service the car but checked... -
a new BBC ONE series - New BBC1 consumer series called The Legalizer 23 Jan 2012 (Forum)
Fulcrum TV is looking for people to take part in a new BBC ONE series that aims to show consumers that they have rights and can get justice for themselves by guiding them through the Small Claims Court process. So if you feel you’ve been cheated, ripped off or unable to solve a dispute with a dodgy dealer, mechanic, trader or manufacturer or if you’ve tried every means of resolving a dispute but without success and are now considering using the Small Claims Court then get in touch... -
2018 BMW 220d Gran Tourer drivetrain problems - what are my rights? 29 Sep 2022 (Ask HJ)
I purchased a 2018 BMW 220d Gran Tourer 15 months ago with a 12-month warranty. During month 11 a problem arose with engine management light appearing... -
We bought a vehicle that isn't fit for purpose. How do we get our money back? 2 Dec 2020 (Ask HJ)
My daughter just bought a horsebox that was converted for her. She took delivery on Friday. She took it for a drive yesterday after she taxed it, but oil... -
Car dealer now claims he's a private seller - what are my rights? 28 Sep 2013 (Ask HJ)
Three weeks ago I bought a 2001 Skoda Fabia from an individual who sells cars for a living. He doesn’t have a forecourt, but does have a website with multiple... -
Engine has run out of oil after a service – is the garage to blame? 12 Nov 2013 (Ask HJ)
My car has had a service done recently, but after a few days the engine oil ran out. I discovered that the engine oil filler was open with no cap. Am I... -
I just bought a used car, which suffered power loss suddenly. Can I reject the car for a refund? 13 Jul 2021 (Ask HJ)
I've just purchased a 2018 Peugeot 3008 1.5 diesel EAT8 auto. After a short break during a journey, the car suffered power loss, limiting the speed to...
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