There's a faulty part on my new car, should I reject it?
My two-week-old Audi Q3 has a start-stop system fault with a message appearing in the dash. Upon diagnosis, the dealer says the alternator needs to be replaced and this part is on back-order. It will take two weeks to get the part and the car is safe to drive until then. It appears the car is a mild hybrid and relies heavily on this part. Should I reject the car as it is less than a month old or accept the fix, please?
Asked on 24 September 2020 by Matthew K
Answered by
Dan Powell
The 2015 Consumer Rights Act gives you the theoretical right to reject car in the first 30 days if a fault is found. However, this may be a lengthy process and you will be without the car while the rejection is processed: www.honestjohn.co.uk/how-to-reject-a-car-your-cons...s
However, if you are otherwise happy with the car, I would make a complaint and ask for some form of recourse from the dealer for the inconvenience caused. They may be willing to give you a partial discount or free servicing once they become aware of how unhappy you are with the fact that your expensive premium car is failing to live up to expectation.
However, if you are otherwise happy with the car, I would make a complaint and ask for some form of recourse from the dealer for the inconvenience caused. They may be willing to give you a partial discount or free servicing once they become aware of how unhappy you are with the fact that your expensive premium car is failing to live up to expectation.
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