Hi All,

I'm just looking for a bit of advice on how to proceed with a garage that has my car.

Background - car was booked in for a clutch replacement and was dropped off at the garage on 31st January. I (and the garage) were expecting it to be a same day job, but 3 weeks later they still have it. Below are the updates they've given me:

Update 1 - the clutch was changed, but struggling to recalibrate it with the car

Update 2 - thought they might need to send off the actuator for repair, will let me know

Update 3 - Actuator taken out of the car and tested - nothing wrong with it. Will check wiring instead

Update 4 - called to say no update, hadn’t received wiring diagram until later on in the afternoon so no progress

Update 5 - Nothing said about wiring, told instead that actuator needs to be sent off after all

Update 6 - Couldn’t get hold of the company who’d been sent the actuator

Update 7 - Actuator has been refurbished but the company seems to think it’s now an incorrect clutch kit that’s been fitted

Update 8 - Waiting for software to download to be able to take the car for a road test

Update 9 - Still waiting on software to finish downloading

Update 10 - Software update hasn’t worked, now waiting on someone with a more detailed machine to run their own checks

None of these updates really make much sense to me, and I'm getting desperate to have my car back, they'll have had it 3 weeks tomorrow.

I don't know what to say to the garage - I just ask them to keep me updated as I don't know anything about cars which is why I'm reaching out to people a bit more clued up. What would you think about this situation? Is there anything I can do to get things sorted any quicker?

Thanks in advance.