Lease car damaged and then repaired - where do I stand?

I was wondering if you could help as I am tearing my hair out. I was supposed to take delivery of a Golf R last Wednesday which I ordered on a personal lease via Vehicle Savers - the owner of the car would...

Passat warning light - dpf fault?

I have just had a fault light come on the dash of my Passat CC and a message saying diesel-particle. Would you have any idea what this means , as the light stays on while driving?

Advice on buying a taxi?

I'm looking for a new taxi for myself. Either a 2012 Skoda Octavia 2.0 TDI or Volkswagen Passat 2.0 TDI. Which one is better and economical?

Volkswagen 2.0 TDI fuel consumption increase - what's causing it?

I own a 2009 Volkswagen Passat 1.6 TDI BlueMotion and recently I realised that the fuel consumption has increased considerably. I used to do 49 mpg easily and now I struggle to do 42mpg. Last week the...

Manufacturer contribution towards repair

The Volkswagen emissions scandal is going to cost them billions. Does this mean that their policy regarding contributions towards repairs is to reject all requests, no matter what the circumstances are? My...

Forthcoming plug-in hybrids - can you recommend them?

My nephew has a BMW 520d company car plus fuel card and approaching change time has calculated at his mileage a plug-in hybrid will save him £5k pa in tax. Being a badge snob an Outlander is not for him...

Winter tyres for Golf - which would you recommend?

I wish to fit winter tyres to my 2013 VW Golf 1.2 TSI. Kwik fit are trying to push me to Cross Climate tyres saying they are fine in winter and fine in the summer - best of both worlds. My fear is they...

Can petrol pumps give short measures?

I filled up with Shell V power at my local filling station today. Previously I have never been able to get more than 42 litres of fuel in, today it took 49 litres and still hadn't shut off. I have a 62...

Oil change in a Volkswagen Golf

Since buying my Golf I immediately had an oil change done and have continued with a 5-6k oil change interval. My driving style is a mix of motorway and the urban London. Should I continue with the 5k...

Mis-sold Volkswagen Up - what are my rights?

I recently bought a Volkswagen Up having been promised/assured it was congestion exempt. Since purchasing it became clear that my model hasn’t been exempt since June 2013. While not having anything in...