Can I reject a vehicle that broke down while being delivered to me?

A new Volkswagen campervan has broken down whilst being driven to me on trade plates. It is being registered to me from 1 July 2020 and all monies have been paid. I have yet to actually take delivery and...

Can we reject a car if it's dripping oil?

My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's a key worker and needs transport. Can she reject the...

Salesman told me my car had cruise control but it doesn't - can I reject the vehicle?

The salesman told me my Ford Fiesta ST has adaptive cruise control but it doesn’t and it can’t be retrofitted. Can I reject the car? The manager says Terms and Conditions says specs can change, but surely...

A dealer sold me a defective car a few days ago - can I return it for my money back?

Yesterday (March 18), I traded in my car for a used Qashqai at a Nissan dealer. Car is registered 11 months ago with 3700 miles. Serviced by the Nissan dealer on 24 Feb 2020. I drove it towards home for...

Can I reject my faulty car because of an issue with the infotainment?

I bought my Citroen C3 Aircross from a Citroen dealer on 8 May 2019. It was a pre-registered car with 10 miles and had first been registered on 29 March 2019. It has had an ongoing problem with the infotainment...

I bought a car that was advertised with a full service history, but the garage now cannot find the books in question. What do I do now?

I’ve just taken delivery of a 2012 Honda Civic, which was advertised as having a full service history. The ad online had a picture of the stamped book, but the garage now cannot find the books in question....

We bought a used car which is now off the road indefinitely with a fault - should we be offered a replacement?

We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped a fault whereby it would stall in reverse gear...

My new car arrived with an engine light on - should I reject it?

I am taking a delivery of brand new Nissan Qashqai. While testing the car at the dealer earlier today, the engine light came on and it wouldn't go off. I haven't taken the car as the dealer said they will...

My new car was faulty, but is now apparently fixed - should I keep it or reject it?

I had a new Volkswagen Golf delivered on 11 April with 120 miles on it. Four hours later with 200 miles on it, the car went into limp mode. It was taken to a Volkswagen main dealer and I was supplied with...

We bought a faulty 2006 BMW X3 - does the dealer need to refund us if he won't fix it?

We bought a 2006 BMW X3 six weeks ago. It recently lost power while my wife was driving and it whines when accelerating. I called the dealership where we got it from and then took it to them to look at....