I've been told my new car will need half a litre of oil every 500 miles - is this correct?

I bought a 2018 Citroen C3 Aircross 1.2 petrol in January 2019. I have now topped up the oil three times since January. A Citroen mechanic told me that I’ll need to top up 500cl every 500 miles. This seems...

I rejected a new car - when will I get a refund on the VED?

I’ve rejected a new car and have been refunded my money minus three months road tax. After six weeks, I've had nothing back from the DVLA for the remainder of the tax and the dealer won’t reply to my emails....

Do you have a standard letter format that I can use to reject a one-day-old defective new car?

Do you have a standard letter format that I can use to reject a one-day-old defective new car?

Can I reject a car after three months because of a DPF issue?

My Land Rover Evoque has 2000 miles and is three months old. It has developed DPF engine management light failure. Can I reject the car and get my money back or swap for another product? I have read various...

Can I reject my new car because the touchscreen system keeps crashing?

I bought a new New Ford Focus last September and almost immediately there were problems with the touchscreen and reversing camera. It displays warnings such as 'collision assist warning service needed'...

My new car arrived with an engine light on - should I reject it?

I am taking a delivery of brand new Nissan Qashqai. While testing the car at the dealer earlier today, the engine light came on and it wouldn't go off. I haven't taken the car as the dealer said they will...

My new car was faulty, but is now apparently fixed - should I keep it or reject it?

I had a new Volkswagen Golf delivered on 11 April with 120 miles on it. Four hours later with 200 miles on it, the car went into limp mode. It was taken to a Volkswagen main dealer and I was supplied with...

We bought a faulty 2006 BMW X3 - does the dealer need to refund us if he won't fix it?

We bought a 2006 BMW X3 six weeks ago. It recently lost power while my wife was driving and it whines when accelerating. I called the dealership where we got it from and then took it to them to look at....

Do I have to allow a garage three attempts to resolve a fault with my new car before instituting a rejection process?

I purchased a pre-reg Mazda MX-5 2.0-litre from a dealership with 170 miles on it in the summer of 2017. The handling got progressively worse and I took it back to the dealership for investigation a few...

We bought an electric car but it doesn't have the range that was promised - can we reject it?

My niece traded in a diesel 2013 Audi A1 for £6600 against a 2015 Nissan Leaf on PCP a week ago. This was on the basis that the Leaf would perform at least 70 to 80 miles driving. The car is supplied through...