Ask Honest John

Most recently answered consumer rights questions
I bought a Mercedes E-Class estate from an eBay trader that also advertised the car on its website with 44k miles on the clock. It is very clean inside and I got it for just over £7,000. I bought an HPI...
I purchased a second-hand diesel Freelander from a trader in Melksham on 18th April 2009. It is a 2006/55 plate with approx 51k mileage when I bought it. I paid £7,795 and have done 3,000 miles since....
I bought a T reg Citroen Xsara West Coast 1.4 on May 21st this year for £1,200 from a dealer who gives a 3 month warranty. It was advertised as having A/C, but as I'm not a fan I only tried it once during...
I would be most grateful for your help and guidance in dealing with my local Toyota garage. I bought a new Toyota Previa GLS D4D 8str on 30/3/01. Some years later I suspected that the gear was sticking...
I bought a VW Touareg on 24th April privately. The car had full VW service history and had only been serviced in February 2009. In respect of this we bought the car believing that it had been looked after....
Two months ago I bought a 2006 Grande Punto from a local FIAT dealer. It was 1 owner and low mileage 18,000 miles. I paid extra to have warranty cover for 15 months. I have just had the most dreadful noise...
Further to the recent letter from P.W., of Dyserth that drew attention to the possible risks of buying a car when the vendor is not in the UK, I'd like to also draw attention to the risks faced when the...
I am researching the best course of action for my problem with a car dealer. We are out of pocket in the amount of £2,090. I have reported to Consumer Affairs the OFT but I think that there is no recourse...
I hope you can help me with a BMW problem. In April this year I bought a £24k Z4M Coupé from a BMW dealer through the Approved Used Car system. I chose that particular car over others because it already...
Some 3 weeks ago I bought a 2000W Subaru Forester Turbo S. When we saw it the car was "unprepped" having just been taken in. We had a test drive and were interested. The only small problem was it was hunting...