Can I reject a vehicle that broke down while being delivered to me?

A new Volkswagen campervan has broken down whilst being driven to me on trade plates. It is being registered to me from 1 July 2020 and all monies have been paid. I have yet to actually take delivery and...

Can we reject a car if it's dripping oil?

My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's a key worker and needs transport. Can she reject the...

Salesman told me my car had cruise control but it doesn't - can I reject the vehicle?

The salesman told me my Ford Fiesta ST has adaptive cruise control but it doesn’t and it can’t be retrofitted. Can I reject the car? The manager says Terms and Conditions says specs can change, but surely...

A dealer sold me a defective car a few days ago - can I return it for my money back?

Yesterday (March 18), I traded in my car for a used Qashqai at a Nissan dealer. Car is registered 11 months ago with 3700 miles. Serviced by the Nissan dealer on 24 Feb 2020. I drove it towards home for...

Can I reject my faulty car because of an issue with the infotainment?

I bought my Citroen C3 Aircross from a Citroen dealer on 8 May 2019. It was a pre-registered car with 10 miles and had first been registered on 29 March 2019. It has had an ongoing problem with the infotainment...

I bought a car that was advertised with a full service history, but the garage now cannot find the books in question. What do I do now?

I’ve just taken delivery of a 2012 Honda Civic, which was advertised as having a full service history. The ad online had a picture of the stamped book, but the garage now cannot find the books in question....

Am I within my rights to reject a car with a recurring fault?

I bought a Astra Petrol 1.4T on the 16th March from a dealer. The car cost approximately £9000 and is a 16 plate with 28000 miles. Within one month I had to take the car back to have the clutch repaired,...

Can I reject a car after the same fault has occurred twice?

My used Land Rover Discovery Sport was bought from main a dealer in 2018 as an ex-demonstrator. After four months the engine was replaced under warranty. After another four months during a service, the...

We bought a used car which is now off the road indefinitely with a fault - should we be offered a replacement?

We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped a fault whereby it would stall in reverse gear...

I want to reject my car - can I withhold finance payments on it?

I bought a car on finance that had problems. The garage fixed them, so they said, but the problem is back. I have raised this with the finance as the garage keep fobbing me off, so I am rejecting the car....