Someone reversed into me in traffic but now claims I drove into them - what should I do?

I was stationary at traffic lights when the vehicle in front of me went ahead and was waiting to turn right into a side road. I stayed stationary as I knew the lights would soon change and I wouldn’t want...

What is a category S write-off?

What does a category S write-off mean and what are my rights?

Can I hold a private car park liable for my stolen tow bar?

We were parked at a local theme park when our car’s tow bar was stolen. We have reported it to the police, but the theme park is refusing to cover the replacement costs as they say it has nothing to do...

How long should an insurance claim reasonably take?

Last July I was involved in an accident with a foreign-registered car. The claim is still ongoing and my company are very poor at communicating updates with progress painfully slow. I have provided all...

Can I choose where my car is repaired following an accident and that only original parts are used?

My car was recently damaged in an accident, it was rear ended by an articulated truck. The insurance company have agreed to repair the car using their own bodywork repair company. I have two worries. How...

I reversed into a car causing minor damage - should I pay for the repair myself or go through my insurance company?

I bumped into a car reversing out of a parking space. The owner has been quoted £485 (including VAT) for repairs. My car has a few scratches on the corner of the bumper while the other car has slight damage...

Someone drove into me on a mini-roundabout but claims it's my fault - what can I do?

I was involved in a confusing accident at a dreaded mini roundabout. No one was hurt but both cars were written off. There was a queue of traffic coming from the right and turning right which I was giving...

How can we prove an HGV damaged our son's car?

At the end of our estate they have been building two new houses with lots of lorries. One of the lorries must have caught my sons car - its his first and first year of no claims . A 15 year old Peugeot...

My stepson's car was written off - but he won't be offered enough money to cover the outstanding loan?

My stepson had a fairly low speed accident on a roundabout, where the third-party hit him on the nearside front, while in the wrong lane for his chosen exit. The accident was not his fault and his insurance...

I've made an insurance claim and the insurers are deducting a proportionality amount - what does this mean?

I've made an insurance claim and the insurers are deducting 37.46% as a proportionality amount. What is this please?