Most recently answered consumer rights questions
Our 2008 Citroen Picasso C4 EGS 2.0 16v HDi has always been serviced by Citroen. We have had suffered clutch judder since we bought it in 2009 and the car was returned to the local Citroen dealer on several...
I have had since new a much-cherished top of the range Volvo V70 Cross Country, first registered January 1999. The car has covered 208,000 miles but looks fantastic. However I was recently involved in...
I have a four-year-old BMW 3 Series automatic on which the torque converter of the gearbox has failed and therefore I'm told that a new gearbox is required. For this to happen after four years seems a...
I purchased a Saab in 2010 from a Saab/Chrysler dealer in Exeter. I have been advised that even though the warranty has 14 months to run, because Saab have been declared bankrupt the warranty is cancelled....
I bought my Audi A3 TDI from a garage in January 2012 and paid in cash. I got pulled over by the police who informed me that I wasn't the registered keeper, I rang up DVLA who confirmed it was registered...
I bought a Volkswagen Touran from an Arnold Clark superstore over a year ago. The car has had many problems during my ownership the most recent being a failed DSG box. Luckily I'd bought a warranty from...
I bought a 2 year old Corsa from a franchised Vauxhall garage last month and I have received what I would call "shocking" service levels from them. There have been a number of failings by the dealer. These...
A colleague purchased a 2007 car three months ago from an independent motor trader. Last weekend the engine fell out, causing extensive damage and leaving him out of pocket and without a car. He has asked...
I have a BMW 118i SE three-door auto which I purchased new on 1 March 2007. The mileage is 41,438, mostly on long runs and the car is seldom used on short trips. It's always fully serviced and MoT’d by...
Based on excellent reviews, I encouraged my young daughter to buy a 2006 Fiat Panda and up to now she has been very pleased with it. It has now done just 19,000 miles. A problem has now occurred with the...

