Most recently answered consumer rights questions
I have had since new a much-cherished top of the range Volvo V70 Cross Country, first registered January 1999. The car has covered 208,000 miles but looks fantastic. However I was recently involved in...
I bought my Audi A3 TDI from a garage in January 2012 and paid in cash. I got pulled over by the police who informed me that I wasn't the registered keeper, I rang up DVLA who confirmed it was registered...
I bought a Volkswagen Touran from an Arnold Clark superstore over a year ago. The car has had many problems during my ownership the most recent being a failed DSG box. Luckily I'd bought a warranty from...
I bought a 2 year old Corsa from a franchised Vauxhall garage last month and I have received what I would call "shocking" service levels from them. There have been a number of failings by the dealer. These...
A colleague purchased a 2007 car three months ago from an independent motor trader. Last weekend the engine fell out, causing extensive damage and leaving him out of pocket and without a car. He has asked...
I have a BMW 118i SE three-door auto which I purchased new on 1 March 2007. The mileage is 41,438, mostly on long runs and the car is seldom used on short trips. It's always fully serviced and MoT’d by...
Based on excellent reviews, I encouraged my young daughter to buy a 2006 Fiat Panda and up to now she has been very pleased with it. It has now done just 19,000 miles. A problem has now occurred with the...
My daughter purchased from a dealer a 20-year-old Nissan Figaro with a full three-month warranty. She returned the car as the power steering was leaking. A power steering leak cure solution was poured...
My District Council has leased two Nissan Leaf electric cars as a contribution to a cleaner planet. Nissan calls it a zero emission vehicle with a range of 109 miles. The 'zero emission' is questionable,...
I bought a 2011 Mercedes-Benz C250 Bluefficiency Sport CDI Auto with 13,800 miles three weeks ago from a Mercedes dealer for £24,000, which I think is pretty much full retail. My initial feeling with the...
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