Most recently answered consumer rights questions

A colleague purchased a 2007 car three months ago from an independent motor trader. Last weekend the engine fell out, causing extensive damage and leaving him out of pocket and without a car. He has asked...

I have a BMW 118i SE three-door auto which I purchased new on 1 March 2007. The mileage is 41,438, mostly on long runs and the car is seldom used on short trips. It's always fully serviced and MoT’d by...

Based on excellent reviews, I encouraged my young daughter to buy a 2006 Fiat Panda and up to now she has been very pleased with it. It has now done just 19,000 miles. A problem has now occurred with the...

My daughter purchased from a dealer a 20-year-old Nissan Figaro with a full three-month warranty. She returned the car as the power steering was leaking. A power steering leak cure solution was poured...

My District Council has leased two Nissan Leaf electric cars as a contribution to a cleaner planet. Nissan calls it a zero emission vehicle with a range of 109 miles. The 'zero emission' is questionable,...

I bought a 2011 Mercedes-Benz C250 Bluefficiency Sport CDI Auto with 13,800 miles three weeks ago from a Mercedes dealer for £24,000, which I think is pretty much full retail. My initial feeling with the...

My car is a March 2009 Ford Mondeo 2.2-litre Titanium X five-door. I became the second owner on 18 August 2009 and the car has now covered 25,902 miles. It has regularly been serviced by a Ford Main Agent...

Could someone advise me whether I have case here under this SOGA.
We purchased a brand new Nissan Qashqai in Jan 2011. In May it went in and had a new clutch, its currently back with the dealer having...

I would be grateful if you could provide advice on the following issue I am having with Mercedes-Benz. I purchased a B-Class from the used approved scheme five months ago. Recently, whilst washing the...

You gave me sound advice recently about a problem with my second hand S-Type Jaguar. Having purchased the vehicle from a Jaguar dealer some 130 miles away (as they had the model I wanted) I have paid £298...