The engine of my Ford Focus 1.0 failed because of a known fault - why won't Ford accept my claim?

My engine recently failed due to the faulty degas pipe, I have been in contact with Ford and they have asked for Service History records. I have provided my log book with stamps but they will only accept...

My son's premium increased after an accident that wasn't his fault - can we claim this from the driver that hit his car?

My son was hit in a car park and the other driver admitted liability. The claim was dealt with by their insurers but has been declared when my son renewed his policy. The premium has increased although...

I bought an extended warranty - why are the garage now refusing to repair my faulty car?

I purchased a vehicle off a garage which came with three months free warranty, but they offered a further three months for an extra £100. Without knowing, I'd purchased a six month warranty with Autogroup....

A drunk driver wrote off my parked car but hasn't reported to his insurer - how do I claim for my losses?

My parked car was crashed into by a drink driver at night, I was at home sleeping. The police arrested him for drink driving and criminal damage and arranged the recovery. My insurance (Tesco) is third...

Should I have to pay a diagnostic fee on a car I've only had for a week?

I bought a Toyota Auris from a main Toyota dealer a week ago. The car is a 16 plate, with only seven miles on the clock when I bought it. The car was a Toyota fleet car, so was unused for over a year....

My partner's car was hit by a HGV two years ago - why is our claim taking so long to process?

My partner had an accident with a German registered HGV in October 2015. My insurers, AXA, were given written statements and photographs at the time denying liability and empathised that the collision...

How long is the minimum warranty on a used car?

How long is the minimum warranty on a used car?

A Ford Fiesta we bought three months ago now needs a new engine - are we due a refund?

My daughter bought a Ford Fiesta three months ago from Peter Vardy. The warranty for the car is with Ford. A month ago, it broke down and my daughter had it taken to a Ford garage. They say it needs a...

I was involved in a no fault, multi-car crash - why has my insurance premium increased?

I was stationary in traffic a few months ago when I was hit from behind and shunted into the car in front. The person in front said there was only one bump and the person in the car behind me admitted...

A bus reversed into my sister's car - should she claim through her own insurance?

A school bus reversed into my sister's car while she was dropping off her grandchildren at school. She sounded her horn before the collision but the driver then drove off. While still in a state of shock,...