The repairs of my accident damaged car have been delayed - could the third party insurers refused to pay for my loan vehicle?

My 2016 Toyota Prius sustained rear end damage while parked. The third party admitted doing it and my insurers have put the matter into the hands of a claims management company. My concern is that it has...

By daughter's car was hit by a refuse lorry - what should she do?

My daughter's car was parked quite properly outside her house when it was hit by a BIFFA refuse collection lorry. The driver left a note admitting fault and an office number to contact - luckily the incident...

I hit a hedge in my work van and it's been reported to the police - what will happen next?

I was returning home in my work vehicle and swerved to avoid a cat, hitting a hedge. Damage to the hedge appeared minimal and there didn't appear to be anyone about so I continued on my journey. The home...

My car was badly damaged while parked - should I claim via my insurer or an accident management firm?

While my car was parked in a retail park car park it was hit and severely damaged by a third party. It is likely to be a write off. I have the third party's insurers details. The third party is obviously...

Should I claim for windscreen damage on my insurance or pay for it myself?

I bought a 2005 Ford Focus with a cracked windscreen. It has no MoT and I've not put it on my insurance yet. Is it best for me to pay £160 to replace the windscreen or put the car on my insurance and then...

I hit a van parked on double yellows - is it my fault?

There was a large delivery van parked on a double yellow line blocking the lane of traffic. I had to reverse from beside the van to behind it to let another car pass me on my right hand side. While I was...

Can we dispute the amount our insurer has valued our written off car at?

My daughter's BMW 118d 2009 was written off. She refused the insurers offer of £4000 but they still sent her a cheque. How does she stand if a direct replacement is more?

My motorbike was stolen but despite CCTV the police will not investigate - what can I do?

My motorcycle was stolen from a leisure centre in Brentwood. I am told they have CCTV footage of a suspicious vehicle but no registration number. The van is very distinctive and the drivers face can be...

Someone damaged my car and wants to pay me cash - should I accept or go through my insurance?

While parked, my wing mirror was knocked off by a passing vehicle. He wants to pay me cash. Should I accept or go through my insurance

I'm learning to drive - am I insured in my own car when out with an advanced driving instructor (ADI)?

I am currently learning to drive. I have my own car and hold an insurance policy in my name. This stipulates as a provisional licence holder I must be accompanied by a full licence holder who meets the...