What are the insurance implications if your car gets stolen/damaged whilst in the care of car wash operators?

When you use supermarket hand car washes, you hand over your keys for the car to be washed while you shop. So, what are the insurance implications if your car gets stolen whilst in the care of the car...

Should my insurer give me a courtesy car equivalent to my vehicle?

I had a low impact bump causing damage to rear bumper and small dent to body work above bumper. I claimed on my insurance and my Toyota RAV4 was allocated a date for estimate to be carried out at appointed...

Dealer damaged my new car before delivery - can I ask for an alternative?

I bought a new car using finance and made a deposit. The day the car was supposed to be delivered, I received a call from the dealer as they noticed the windscreen was damaged and they cannot deliver it....

What do I do if a car hits my parked vehicle but doesn't give his insurance details?

Recently, it would appear that several local residents in our otherwise pleasant housing estate have had their cars bumped in a local car park outside a row of popular shops. In each case, the offending...

My new car was damaged and repaired before delivery - can I reject it?

My new car was due to be delivered today. I received a call yesterday afternoon to say that it would not be delivered as it was damaged by the car valeter. I don't know the extent of the damage. It is...

Lease car damaged and then repaired - where do I stand?

I was wondering if you could help as I am tearing my hair out. I was supposed to take delivery of a Golf R last Wednesday which I ordered on a personal lease via Vehicle Savers - the owner of the car would...

Thanks for your advice regarding claiming from the council for damage caused by newly-tarred roads.

I noticed that someone else had written to you about damage to their car from a newly-tarred road surface. I asked your advise in August 2012 and over one year later I am pleased to report that your recommendation...

Why don't people protect their air conditioning condensers from stone damage?

After reading your column regarding CB's complaint about damage to a Yaris a/c condenser, I feel I should write to tell you that both my Saab 9-3s suffered similar damage within weeks of each other during...

How can I stop our local council installing speed humps?

In July the main street through Milford-on-Sea was resurfaced, and the work was excellently carried out, resulting in one of the smoothest roads in Hampshire. Now, only a couple of months later, the council...

Is there any research into the damage that can be caused by speed humps?

I’ve received a detailed map regarding the deployment of speed cushions and a puffin crossing to be built as a speed calming measure, due to the fact that a new development is to be built in our village....