Ask Honest John

Most recently answered consumer rights questions
We own a Mercedes-Benz AMG 4matic with the same issue that you have written about on the Mercedes-Benz GLC and GLA a few days ago. So far we have had the same response from Mercedes AMG in writing and...
We have had a fairly acrimonious dispute with our local dealer and also VWUK about having to replace track rod ends and the steering rack on a Volkswagen Golf VII barely 6 months out of warranty. My point...
I've owned my 2009 Nissan Qashqai for three weeks with warranty but the fly wheel has gone. Can I claim anything as I've had to get a new clutch and fly wheel?
The tyres on my Mercedes-Benz GLC 250d keeps crabbing. It's on Pirelli 20-inch run flats and I live in Australia. The issue is the low speed right hand turn on a roundabout with camber. Left front tyre...
About a year ago I emailed you with the dreaded problem of Mercedes-Benz Fire Opel red paintwork blistering. You told me at the time that I lawfully have to give them the chance to put the problem right,...
I bought a 2012 Jaguar XJ for £15,500 from a small dealer and it had done 111,000 miles. Took it for a service and cam belt (which I knew it would need) and was advised it needed a new gearbox! There was...
My Mercedes-Benz GLC Coupe 220d is crabbing in reverse. I read with interest that I am not alone and that this is a common problem with this model. Mercedes have tried it on with me saying I should pay...
I have a 2016 Mercedes-Benz GLC on lease. When the steering is on full lock the car starts to crab and makes an awful noise. Mercedes says this is a characteristic of the car and that to solve the problem...
I bought a car with a dealer because of the 5 star rating. They stated nothing was wrong with the car, but if there was to be something wrong we could take it to a local garage to get it fixed and the...
I bought an 8 month old BMW 1 Series from a local car dealer in November 2016. There have been a few clues as to its history such as ill fitting door trims, paint drops on the off side doors and glass...