My insurance company botched repair work on my car - can you offer some advice?

I have a Citroen C4 Picasso. It was kerbed and the front section of the nearside sill is badly damaged (metal crushed and torn up as far as to where it meets the inner wing section of frame). My insurance...

Can I claim for an increase to my insurance premium, as well as for direct damage?

I saw you mention to someone else that it may be possible to claim for future increases in premiums due to another driver's error. Its been my intention to keep all potentially insurable events a secret...

My friend's premium increased after he reported a fraudulent claim - how do we proceed?

My friend returned to his car to find a note saying he had damaged another car in supermarket car park. This was not true, there was no incident. He now finds his premium has gone up as he reported an...

Damage was done to my car from loose road chippings - will my premium go up if I lose the case against the council?

Two weeks ago, I drove on a lane near my home which had just been treated with loose chippings. All the appropriate signage was there to adhere to 10mph, which is what I did. However, I immediately realised...

My new Ford Mondeo is scratched - how do I get them to repair it under warranty?

I collected my new Ford Mondeo from the dealer at the beginning of July. I glanced over the vehicle before collection and it appeared to be okay. The following day, I noted that the rear bumper was actually...

My garage damaged my car and fixed it badly - are they liable to fix it properly?

My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...

Neighbour scuffed my car and wants insurance involved - what's the best way to get the damage repaired?

The boyfriend of my neighbour's daughter damaged my car lightly. As all parties agreed it was minor damage, I said I'd get a quote and we'd get him to pay the repairer on the day, I had him booked in this...

A teenager damaged my car and won't give me his name - how do I get him to pay for the damage?

I own a catering trailer and was preparing breakfast for the leavers at a local public school who had hired out a private village sports centre. The school leavers were worse for wear from alcohol and...

Air-con failure after purchase - is it covered by the warranty?

In March, I bought a low-mileage (10,000) 2013 Porsche Boxster from a Porsche dealer, including - what I thought was - a rock-solid two year warranty. Initially, I didn't use the air-con (to save fuel)...

Who is responsible for theft/damage to my car whilst in the hands of a storage company?

While on a two week cruise, I'm leaving my car in the hands of a vehicle storage company that collects and returns it when I come back. Who is responsible for any damage or theft to my car whilst in the...