Most recently answered legal and consumer advice questions

Since taking my 2011 Volkswagen Caddy Maxi 1.6 in for the emissions update I've noticed a marked increase in fuel consumption (down from 48-50+ to 36-38) and poor performance below 2000rpm in third, fourth...

After four months of ownership, I've just discovered that my Porsche Boxster 987 S has a permanently sodden carpet behind the front passenger seat (which would explain the heavy condensation since I've...

I bought a van on finance and have now found out that it's been clocked. The mechanic just found multiple issues and it needs new gearbox. I bought over the phone from a van company three hours away. It's...

I bought a ten year old Ford Ranger from a dealer seven months ago, with a three month warranty. The timing belt went last week and the dealer's own mechanic fitted a new one just before we bought it....

I've received a letter from a collection company saying I didn't attend court in a different county regarding a car I've never owned. They sent letters to my old address so I wasn't aware of this. I called...

I bought a MINI from an approved dealer 12 months ago, it was an ex demonstrator. It recently developed an issue with the air con. When I took it into my local authorised MINI repairer they said it was...

I've just bought a 2009 Citroen Dispatch 1.6 off a dealer after part exchanging my old van. After driving it for a few days, I've noticed some oil spots on the floor and sometimes what I believe to be...

I had an MoT one month, and about 300 miles, ago. The only advisory was a rubber mounting. I took it to Honda for their spring checkover and the rear brake is down to the metal with a seized caliper which...

I've just taken my Audi A6 in to have the emissions fix because Audi insisted that the performance, fuel consumption and CO2 emission will not be adversely affected. I instantly noticed driving back home...

A few months ago a woman stopped dead on a roundabout and I went in to the back of her car. I wasn't going fast and both cars were drivable afterwards. I had two kids in the back who were both fine. She...