Dealer won't fix noisy gearbox on Volkswagen Golf - what can I do?

The manual gearbox on my Volkswagen Golf is making a loud rattling noise when idling in neutral. I’ve approach my local dealer and been told this is a neutral gear rollover noise and they will not accept...

Air con failure on 2011 Honda - should the dealer pay for repair?

I bought my 2008 CRV 2.0 Automatic as an approved used car from a Honda dealership in 2011. Recently my air con stopped working. Upon taking it to get the air re-gassed, I was advised the compressor was...

Used car failed within five months of purchase - who's liable for the costs?

We purchased a used Citroen C4 five months ago and the car has now suffered a breakdown. The garage have told us the bearings have mechanically failed prematurely which has affected the cam belt, valves,...

Car damaged in supermarket car park – can I ask to see the store’s CCTV?

I've sustained a dent in the nearside front wing of my Dacia Duster, whilst it was parked in a supermarket car park. I asked the customer service personnel at the supermarket as to whether they had CCTV...

How can we recoup our costs against dishonest driver who hit our car?

My son's car was hit in the side by a pick-up truck trying to execute an illegal U-turn. The driver of the truck admitted it was his fault and provided contact details, which later were found to be false....

Car declared a write-off – can I sue for costs to repair the car?

Last week I was in slow moving traffic on a motorway and was hit in the rear by a following vehicle. The impact pushed my car into the car in front, causing a four-car shunt. The rear car belonged to a...

Car sold with illegal mix of tyres - what can I do?

I have discovered that my recently purchased BMW 6 Series has run flats on the rear axle, but none on the front. I am trying to persuade the BMW dealer to replace the front with a pair of run flats, what...

Ford diesel injector failures - is this a known problem?

Are there any known issues with Ford diesel injectors? Our Ford Focus has suffered two injector failures recently, the second happening only about three weeks after the first. Each replacement has cost...

Hit a car in a parking zone - what are my rights?

I bumped into a car in an office car park and there was minor damage (a scratch to the wheel arch), I left a message on the windscreen with my phone number and informed the office reception of the incident....

How can I prove my car didn’t roll back and hit another vehicle?

I parked at a leisure centre recently and returned to find a note on my car saying it had rolled back and damaged their Mercedes-Benz. My car was in the same place I left it, but the note said they had...