Ask Honest John

Most recently answered consumer rights questions
I purchased a BMW M4 from my local main dealer last week and after paying a deposit I was advised (salesman said they were obligated to) that the car had been used for track days by BMW UK. I had asked...
Does the three-month warranty on secondhand cars cover everything?
We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped a fault whereby it would stall in reverse gear...
My daughter bought a 2015 Range Rover Sport in March this year with 40K miles from an approved Land Rover dealer. The car broke down on a recent journey resulting in missing a ferry crossing. She has since...
I recently bought a car with a three-month warranty. After purchase, a number of defects came to light. The dealer from whom I bought the car agreed to put all of these right, but it took several weeks...
I bought a 2018 Land Rover Discovery Sport for over £34K from a main Land Rover. We discovered that the whole of the nearside had been repainted . We complained to the dealer which bought the car back...
My local Subaru dealer recently charged me £400 to replace the spark plugs on my 2005 Forester. They charged three hours labour as they reckoned the plugs were seized. The car was still idling badly so...
I bought a new Mercedes-Benz Sprinter from a Mercedes dealer in April 2016. It has a Euro5 engine so is liable to the ULEZ charge. I believe I have been sold it fraudulently as according to legislation...
What rights do I have in terms of my BMW 1 Series which I have had from new and is three months out of warranty as my timing belt has potentially gone?
I bought a car two weeks ago that was advertised as in ‘perfect working order’ and now find it has three issues, one of which I have repaired. I have broken down twice and the second time the fix is expensive....