A dealer won't refund my deposit but the website says I have the right to cancel - what can I do?

I saw a car on a dealer's website. I spoke with him and he asked for a deposit to hold it until I inspected it, which I did within a few days. He said that the deposit was non-refundable. His website states,...

I bought a car that doesn't have metallic paint as stated when I purchased it - where do I stand?

I bought a one-year-old vehicle from Motorpoint and it was stated as having metallic paint. However, I recently discovered that it hasn’t and alerted this fact to Motorpoint, which was within six months...

We bought a car from eBay that turned out to have previously been salvaged - what can we do?

My mum recently bought a car from eBay from a private seller. He sells a lot of cars on eBay but I don't think this is classed as a trader. She bought the car four months ago and only received the V5C...

I bought a car at auction but have discovered it has been clocked - where do I stand?

I have won a car at auction. Before making payment to the auction company I checked the car history and found that the car has been clocked. The original mileage from the last MoT shows 135,000 miles but...

My local dealer charged me for work that wasn't done - what can I do?

My local Subaru dealer recently charged me £400 to replace the spark plugs on my 2005 Forester. They charged three hours labour as they reckoned the plugs were seized. The car was still idling badly so...

I bought a used SEAT that I discovered had the emissions fix - can I return it?

I have just bought a 2014 SEAT Alhambra from a franchised dealer. Just after the deal was done I found, on the discovery of a 'complementary Adblue' record (gesture of goodwill following re-map), that...

I've been told my new car will need half a litre of oil every 500 miles - is this correct?

I bought a 2018 Citroen C3 Aircross 1.2 petrol in January 2019. I have now topped up the oil three times since January. A Citroen mechanic told me that I’ll need to top up 500cl every 500 miles. This seems...

I bought a used car from a dealer but after just two weeks it needs expensive repairs - should this have been picked up?

I recently bought an 8-year-old car from a national chain. The car has a full main dealer history and is in generally very good condition. There were a number of minor issues with the car that they promised...

We bought a Euro5 van in 2016 - should it have been Euro6?

I bought a new Mercedes-Benz Sprinter from a Mercedes dealer in April 2016. It has a Euro5 engine so is liable to the ULEZ charge. I believe I have been sold it fraudulently as according to legislation...

My new car came with worn tyres - what should I do?

I took delivery of a new Ford Focus Estate fitted with 17-inch Michelin Primacy 4 tyres. The car had 8 miles on the odometer upon delivery. However, when I got home the tyre tread looked unusually threadbare....