Most recently answered consumer rights questions

I bought a van off eBay which stated it had done 72,000 miles. When I went to collect it the owner said it was hard to find one with such low mileage. It turns out that the millage is closer to 200,000....

I bought a camper van paid in a private sale for around £8000. On getting it home and driving it to Wales I find it crunches in 2nd gear and the clutch slips and the revs stay high. I have taken it to...

I bought a 1991 Roller from a dealer a couple of hours or so journey from me. On test drive the aircon was not blowing cold, so the dealer said he'd get it regassed, because apparently "these old systems...

I purchased a BMW M4 from my local main dealer last week and after paying a deposit I was advised (salesman said they were obligated to) that the car had been used for track days by BMW UK. I had asked...

Does the three-month warranty on secondhand cars cover everything?

We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped a fault whereby it would stall in reverse gear...

My daughter bought a 2015 Range Rover Sport in March this year with 40K miles from an approved Land Rover dealer. The car broke down on a recent journey resulting in missing a ferry crossing. She has since...

I recently bought a car with a three-month warranty. After purchase, a number of defects came to light. The dealer from whom I bought the car agreed to put all of these right, but it took several weeks...

I bought a 2018 Land Rover Discovery Sport for over £34K from a main Land Rover. We discovered that the whole of the nearside had been repainted . We complained to the dealer which bought the car back...

My local Subaru dealer recently charged me £400 to replace the spark plugs on my 2005 Forester. They charged three hours labour as they reckoned the plugs were seized. The car was still idling badly so...